Thanks for your feedback, we strive to give the best possible customer experience. We would like to give you the opportunity to speak with our Customer Service Team to complete a full investigation to ensure this does not happen in the future for you or other holiday makers. Please contact Jenny Lewis who is our Customer Service Manager at:
Jenny Lewis, Coop Travel, 62 Wolverhampton Street, Walsall, WS2 8DD.
Regards,
Cooptravel.co.uk.