Thank you for sharing your feedback on the Ultimate Central America trip. We're genuinely sorry to hear that this trip did not meet your expectations, especially as a seasoned Contiki traveller. We understand how disappointing it must have been, particularly given the change in dates and the cost involved.
Your feedback regarding the itinerary, free time add-ons, and accommodation is deeply concerning. We strive to ensure that every destination offers meaningful experiences, and it's clear that some stops and activities fell short. The issues you encountered with hotel facilities, such as water quality and pool hygiene, are unacceptable and will be investigated thoroughly.
We're especially sorry to hear that your experience with the Trip Manager was so negative. Our team plays a vital role in shaping the journey, and it's disheartening to know that this impacted your enjoyment to such an extent. Your comments will be taken seriously and reviewed internally.
The additional costs for transport, particularly when travelling, including meals and activities, should have been clearly communicated. We understand how frustrating unexpected expenses can be and will work to improve transparency in this area.
Thank you again for your honest review. We genuinely regret that this trip left you feeling disappointed and hope that future Contiki adventures, should you choose to travel with us again, will restore your confidence in the experience we aim to deliver.