Condell Ltd Reviews

Thank you for your feedback. We are fully committed to providing the best service we possibly can and are always looking for opportunities to improve. We will use this information to monitor and improve our services. Whenever possible we try to deliver from our own stock, however sometimes due to the location of our customers and also the vast range of products required by our customers on occasion we have to use third party couriers. In this case our courier Tuffnells let us down. On the day of your non delivery you contacted us and we tried to resolve the issue with them immediately. Unfortunately however we believe that they failed to properly process our order and 2 of your 3 boxes were apparently left in their warehouse waiting to be loaded. We have also spoken to Tuffnells regarding the driver and he has been spoken to regarding his future attitude. Of course our previous offer of a discount on a future order still stands and we hope that you will see fit to use us again in the future as we value all our customers business very highly. Kind Regards Condell Ltd Website Team