Commercial Vehicle Direct Reviews

Firstly, I would like to apologise that you feel the level of service has not been as expected. Your feedback is appreciated and has been raised with the appropriate department. I confirm that the renewal premium offered is higher than the price you paid last year. In an ideal world, the premiums would go down each year that an increased No Claim Discount was earned; however there are external factors which affect the insurance rates. Whilst your details may not have changed, other external factors affect monetary markets and rates of insurance, therefore our quoted premium will reflect this. A major contributory factor is an insurer’s claims loss ratio – the greater the volume of claims reported, the higher the premium charged. A high exposure to claims would affect all policyholders, not just those who claim, as insurers are required to have sufficient funds to meet all future claims. We strive to provide the best possible prices and service to all our customers. We apologise that we have been unable to meet your expectations with our premium this year. Kind regards Kelly

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