Answer their phone, answer their emails, let customer know by text, email or phone when the delivery will be made. Do not take money from the customer before a delivery date has been fixed
Well as of today I have received nothing despite numerous emails and phone calls I still have no date for delivery. It is a month now and delivery time is quoted at 3/5 days, was told it was delayed...
Terrible service, took over 3 weeks to get my delivery which was one bag short, and delivered to the wrong house. I had phoned them 3 times chasing my delivery and was told I would be informed the...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback. I do apologise for the delivery being made to the wrong address, and also 1 bag delivered short. I have just previously spoken with yourself advised that we had nothing logged, have now placed the order for the missing bag and have logged as a case for the wrong address and short delivery.
I didnt recieve my delivery there seems no way of co tactingthem theysend a msg on email with no opportunity to reply so I will have to buy coal else where
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Good afternoon,
I apologize for the delay in the delivery, I have chased this up with our routers for you.
If you need to contact us, please email feedback@cplindustries.co.uk or alternatively call 03456 711122.
Thanks,
Homefire
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
