You must give at least 48 hours notice of delivery. You must not disobey delivery instructions. I had to drag the bags to the back terrace - I am 89 years old. e mailed , asking for compensation...
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Product reviews
Date of purchase: 09/16/2022
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William Cullen
Feefo Verified
3 years ago
What William Cullen said about Coals2U:
Didn't load the coal in the bunker and didn't leave the logs under the car port
servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thanks for your feedback, you can always leave us delivery instructions on your order when placing online and the driver will know where to leave the products.
I had a series of notifications that the unprecedented demand for their smokeless coal meant that my delivery would be delayed. Given that I wouldn’t be burning that coal until cold weather arrives...
Ordered on 5th September. They said they were busy and had a 10 working day lead time. Delivery was made over a month after ordering in October. Easier to go to my local hardware shop so I won’t be...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
Thank you for your feedback, apologises for any delay on delivery we are working as best we can to get orders out on a timely manner.
Product is fine but took an age to arrive, then on delivery day, no phone call to say driver was here, didn't bother ringing the doorbell, just dumped in a pile next to the gate. Luckily the dog...
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servicedeliveryteam@cplindustries.co.uk
Coals2U
3 years ago
You would have had an email the day before delivery to confirm the date, and if they is a certain place you would like your order leaving you can always leave delivery instructions where to place it.
Date of purchase: 09/18/2022
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Jacqueline Phillips
Feefo Verified
3 years ago
What Jacqueline Phillips said about Coals2U:
Excellent service, delivery was placed at the top of our long drive as requested. Very polite and friendly staff. Delivered on the day they quoted.
Product reviews
Date of purchase: 09/04/2022
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Ian Dawson
Feefo Verified
South London
3 years ago
What Ian Dawson said about Coals2U:
They had previously reported delays with their usual delivery times - but they delivered when they said they would on the day.
And it was placed in safe storage, which I appreciated as I'd just...
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
