Thank you so much for your feedback. This, as always, will help us improve our products and services for future students.Thank you for your kind words of support.
I am sorry you feel that way we can only apologise for the misprint on your address we will do our very best to assure this doesn't happen again in the future.
You enrolled on the 05/10/17 you were sent your log in details for your online course 15 minutes after enrolling, your textbook was ordered on the 06/10/17. You were notified that the textbook would arrive in 7 working days. You received your textbook on the 17/10/17 which was your 7th working day.
Good luck with your studies :)