Thanks for your feedback. I am sorry to see that you felt our customer service was poor. Having reviewed your account, I have been unable to find any record of contact with our Customer Services team regarding this order. As a result, we have not had the opportunity to discuss any concerns or assist you directly.
I can see that your order was delivered within our advertised 3-5 working day delivery time frame. I also note that the item was subsequently returned, with the reason given that it was not as expected.
We always welcome customer feedback as it helps us to improve our service. If there was a specific aspect of your experience that led to your rating, we would be grateful if you could provide further details so that we can better understand your concerns and address them where possible.
Product reviews
Karen
Chums
2 months ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I can see that both the return and refund have been processed for you, and the value credited back to the original form of payment. If you need any further help please contact us.
Date of purchase: 07/16/2026
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Trusted Customer
Feefo Verified
2 months ago
always an excellent customer service
Enamalamanda
Chums
2 months ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Product reviews
Enamalamanda
Chums
2 months ago
We truly appreciate your positive feedback, thank you for your custom.
Enamalamanda
Chums
2 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Date of purchase: 07/16/2026
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Trusted Customer
Feefo Verified
2 months ago
My purchase arrived very quickly.
Enamalamanda
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Enamalamanda
Chums
2 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Date of purchase: 07/16/2026
0
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Trusted Customer
Feefo Verified
2 months ago
Really good service. Frequent updates on delivery. Deliverd on the day as promised and in time.
Divyashree
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 07/16/2026
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Trusted Customer
Feefo Verified
2 months ago
Brilliant as usual
Divyashree
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Divyashree
Chums
2 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Date of purchase: 07/11/2026
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MT
Mrs Margaret Thompson
Feefo Verified
GBR
2 months ago
What Mrs Margaret Thompson said about Chums:
Excellent
Divyashree
Chums
2 months ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Divyashree
Chums
2 months ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Prompt and efficient. Just a few days between placing the order on-line and receiving the product.
Enamalamanda
Chums
2 months ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Product reviews
Enamalamanda
Chums
2 months ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.