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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

12 years ago

The service is excellent

Chums

12 years ago

Great to hear you are happy with our service. However apologies that the slippers are not a great fit. We do enclose free returns labels to send our products back if unsuitable. Many Thanks

Product reviews

Date of purchase: 08/15/2013

0

Trusted Customer

12 years ago

Prompt service and always reliable in delivery.

Chums

12 years ago

Super to hear you are happy with our service and goods. Thanks

Product reviews

Date of purchase: 08/08/2013

0

Trusted Customer

12 years ago

Orders are processed quickly.

Chums

12 years ago

Thank you for your feedback. I am sorry to hear the stock has varied in both colours and size. I will look into this further, it maybe that although it is the same item it comes from different suppliers. You can discuss this with our enquiry team when you next order the item and they will ensure you get the correct product. Many Thanks.

Product reviews

Date of purchase: 08/14/2013

0

Trusted Customer

12 years ago

Ordered 3 items and 2 were wrong. Still await replacement item.

Chums

12 years ago

Thank you for your feedback. I am so sorry for the mix up in our warehouse they are usually very accurate. We do try to ensure that mistakes are kept to a minimum but sadly human error does intervene. I do hope this is a rare occasion. I can confirm your replacement order has however left us yesterday. Many Thanks

Product reviews

Date of purchase: 08/15/2013

0

Trusted Customer

12 years ago

normally I hace received good service in the past but am a little disappointed now…

normally I hace received good service in the past but am a little disappointed now as I cannot get the trousers which I would like I will probably purchase other items in future as I have said I have...

Chums

12 years ago

Thank you for your feed back. I must say this is most unusual for MT129 as they are one of our top sellers. I will speak with our Buyers to check the stock in our warehouse. Hopefully future orders will be suitable. I am sorry if we failed on this occasion.

Product reviews

Date of purchase: 08/08/2013

0

Trusted Customer

12 years ago

I contacted your company on 1/9/2013 and was promised a callback within 48 hours but i…

I contacted your company on 1/9/2013 and was promised a callback within 48 hours but i am still waiting!

Trusted Customer

12 years ago

Not a lot

Chums

12 years ago

I can only apologise if you have not received a call-back. Please let me know of a convenient time to call you to resolve any issues.

Chums

12 years ago

Our email address is enquiries@chums.co.uk - let us know the best time to call.

Product reviews

Date of purchase: 08/05/2013

0

Trusted Customer

12 years ago

Good service with good returns policy

Chums

12 years ago

Thank you for your feedback, we do take all comments on board.

Product reviews

Date of purchase: 08/14/2013

0

Trusted Customer

12 years ago

Excellent organisation with good quality products

Chums

12 years ago

Many Thanks

Product reviews

Date of purchase: 08/09/2013

0

Trusted Customer

12 years ago

Everything arrived well packed and in good condition

Chums

12 years ago

Great to hear you are happy. Many Thanks

Product reviews

Date of purchase: 08/10/2013

0

Trusted Customer

12 years ago

nice, quick service

Chums

12 years ago

Great feedback. Many Thanks

Product reviews

Date of purchase: 08/11/2013

0

Chums Reviews

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