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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 135,811 reviews

Trusted Customer

11 years ago

service especially on rugs and mats very slow

Chums

11 years ago

Thank you for taking the time to provide us with your feedback. Sorry to learn that you were unhappy with the product you have received from us. We do have random quality checks on our goods to ensure that the items we sell are safe, free from defects and offer value for money. We do apologize if the goods were not as you expected and we will take your comments into consideration. We are happy to see you have reviewed our service as good. We are continuously trying to improve our customer service to make sure we are providing the highest standard we can.

Product reviews

Date of purchase: 09/11/2014

Trusted Customer

11 years ago

Good service, had what I needed couldn't find the same shoes anywhere else.

Product reviews

Date of purchase: 10/05/2014

Trusted Customer

11 years ago

They have a good website. Delivery is quick

Product reviews

Date of purchase: 09/26/2014

Trusted Customer

11 years ago

Thank you from a customer that is satisfied with Chums

Product reviews

Date of purchase: 08/08/2014

Trusted Customer

11 years ago

2 out of 5 items delivered initially were not the items ordered. The. Had the additional…

2 out of 5 items delivered initially were not the items ordered. The. Had the additional hassle of arranging for the correct items to be delivered and returning the incorrect ones. Not a good service...

Chums

11 years ago

Thank you for your time and feedback. I am sorry to hear you had a issue with part of your order from us. I have had a look into your account and can see a operator has dealt with the two incorrect goods for you already. I do apologize that this has happened to you and we are investigating this with our warehouse. For the inconvenience caused with this issue I have had a refund issued back to your card for the postage you paid on the order. We hope you choose to shop with Chums again.

Product reviews

Date of purchase: 09/27/2014

Trusted Customer

11 years ago

I have never had a problem with delivery or customer service.

Product reviews

Date of purchase: 09/14/2014

Trusted Customer

11 years ago

Excelent service.

Product reviews

Date of purchase: 10/04/2014

Trusted Customer

11 years ago

Easy to order online and quick delivery.

Product reviews

Date of purchase: 08/14/2014

Trusted Customer

11 years ago

Please with service

Product reviews

Date of purchase: 09/13/2014

Trusted Customer

11 years ago

I love Chums wear because it is well made and comfortable, without costing the earth. Delivery…

I love Chums wear because it is well made and comfortable, without costing the earth. Delivery is always very quick and, should I need to return an item, provision is made for that.

Product reviews

Date of purchase: 09/13/2014

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Chums Reviews

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