Thank you for your feedback! I am sorry to hear you were disappointed with the fitting of these trousers. If you would like to return the goods you can do so using the free returns collect + label for a refund or exchange. If you wish to contact us further please call 03333554455 or at enquires@chums.co.uk
Thank you for your feedback. I have checked your order and can confirm Farah briefs were ordered we do offer a range of Jockey underwear which you can view by searching jockey on our website. We do offer a free returns service with the collect + label attached to your invoice. If you wish to contact us further please call 03333554455 or at enquires@chums.co.uk
Returns service inconvenient. I live several miles from nearest drop off points and are not on local bus service routes As a non driver this means if any order is unsuitable I give it to charity....
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Chums
Chums
11 years ago
I apologise a collect+ store is not close to your home. If this is the case we are happy to supply you with a free returns label for Royal Mail for any future orders you place with us.
We do not usually use Royal Mail for returns as we have many issues with returning goods through them, which is why we use collect+. Collect+ are a courier and the parcels have tracking codes on which makes the return of them quicker and safer.
If you would have gotten in contact with us we would have been able to issue this Royal Mail label, as we would not expect our customers to trave this distance to return goods. We try to get all of our customers to get in touch with us with any issues they have so we can see if we can resolve them.
I am sorry you have already given away the goods as we could have settled this issue for you.
Hopefully this may change your mind with ordering with us in the future. We apologize again for this.
Thank you for your time and feedback.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price..
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price..