Thanks for your feedback. I'm very sorry to hear the item was never received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. I'm very sorry to hear the item was never received. We have contacted you directly via email with more information regarding this review. Hopefully, this will rectify any issues raised here, and we look forward to hearing from you.
Karen
Chums
1 month ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Thanks for your feedback. I am sorry to learn of your disappointment with the trousers you received. Having reviewed your order, I can confirm that two pairs of trousers were ordered in different sizes online, and the items dispatched matched the sizes selected on the original order. I appreciate that this may not have been what you intended when placing your order, and I understand your frustration. If you no longer require one or both items, please return the unwanted trousers to us using the free Evri returns label enclosed with your parcel. Once your return has been received and processed at our warehouse, we will be happy to arrange an exchange for the correct size or issue a full refund, depending on your preference.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.