Chums Reviews

Thank you for your feedback. I have had a look into your account and can see you did order size 36 in the trousers. I can only apologize about this, it sounds like a human error when picking in the warehouse. I can see you returned the goods to us and you were refunded, but you were not refunded the postage. As this was our error I will also have your postage charge refunded back to your card for you. We do apologize again about this and thank you for your feedback as we will have this looked into further. We hope this does not stop you shopping with us in the future.

Really happy to hear you are so pleased with your item. Thank you for your feedback.

Thank you for your email. I have had a look into your account and can see your order was placed online. I can only apologize if the wrong size was sent from the one you selected. We would like to deal with this enquiry better for you and hopefully resolve it. If you could please email us about this at enquiries@chums.co.uk we will be able to look into the size you ordered and what you received from us. We do apologize about this error on our behalf. We hope to hear from you soon.

Much appreciated, Thank you!

Thank you for leaving your feedback. I am sorry you feel you have had a negative experience with using our company. I can confirm all of our orders have a postage & packaging charge of £4.99. We do however do free postage offers from time to time which are advertised to customers, but otherwise there will unfortunately be this postage charge. With reference to the product being badly creased we do apologize. I can assure you our products do not leave our warehouse in this way as they are checked before dispatch. This sounds like it has happened during transit. We will use your comments to look further into this with pour courier as we do not want customers items being delivered in a unsuitable state. If you feel you would like to take this enquiry further you can email us at enquiries@chums.co.uk

Thank you for your feedback. We are sorry to hear you are not satisfied with your item. I can confirm we do offer a free returns using the collect + label on your invoice were we would be happy to offer you a full refund on the item if unworn. If you require any further assistance you can contact us on 03333554455 or email us at enquiries@chums.co.uk

Thank you for taking time too leave your feedback. Thank you

Thank you for leaving your feedback for us. I am sorry but the codes you have provided above are not reference to our item codes. I can see the feedback has been reference to ME216. We would really like to resolve this issue and speak to you further about it so we can get the right information. If you would like to do so please email us at 'enquiries@chums.co.uk'. A member of staff will be able to speak to you about this and hopefully resolve your experience into a positive one.

Thank you for your feedback. We are sorry to hear about the issue you had with the second pair of trousers we sent you. This issue sounds like a fault with our supplier. We will have the trousers looked into with the supplier to make sure this issue does not happen again and is not ongoing. We apologize again about this and hope this does not stop you ordering with us again in the future.

Thank you for your feedback, really pleased your so happy with your purchase.