How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 126,324 reviews

Trusted Customer

11 years ago

Date of purchase: 08/07/2013

Always found product and service well up to scratch

Chums

11 years ago

Thank you for such positive feedback! We are delighted you are happy with our service and products. We look forward to you ordering with us again. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/14/2013

Quality is not the best but Chums are the only supplier of high-waisted trousers (which…

Quality is not the best but Chums are the only supplier of high-waisted trousers (which I need for medical reasons) that I can find. Service in the past has been somewhat variable so this time I paid...

Read all

Chums

11 years ago

Thank you for your feed back. With reference to our recent telephone call today, I look forward to speaking to you tomorrow to discuss the exchange on your trousers, and resolving this matter swiftly for you. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/14/2013

The wrong product was delivered and then my father who had recently had a stroke…

The wrong product was delivered and then my father who had recently had a stroke had to take wrong item to post office before you would despatch his correct item. It was not sent express delivery...

Read all

Chums

11 years ago

With reference to our telephone call today we are delighted we have been able to advise you of a more convenient and free way to return your goods to us. Upon receipt of the returned item a refund will be processed straight away for you. Many Thanks for the feedback

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/13/2013

Been with you a while now and have always been satisfied with service and products

Chums

11 years ago

Thank you for taking the time to feedback to us, its great to know that your more than happy with us and we look forward to recieving your next order.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/08/2013

Arrived in good time.

Chums

11 years ago

Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/05/2013

Everything seemed to run smoothly and the trousers were received very quickly.

Chums

11 years ago

Thank you for your feedback. I am sorry to hear one size is slightly larger. This is unusual I will pass your comments on to our buying department. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/05/2013

Delivery was slow so I contacted them and got No response the product eventually arrived…

Delivery was slow so I contacted them and got No response the product eventually arrived I ordered two pairs of trousers and they substituted one which I had to send back, not only did I not like the...

Read all

Chums

11 years ago

Thank you for taking the time to give your feedback, I am terribly sorry to hear that you are not happy, this is not our normal standard of service. We do try our very best to accommodate to all customer’s, and ensure all of our products are up to standard. We do value your custom and hope you will continue to order with us in the future.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/10/2013

The service is excellent

Chums

11 years ago

Excellent feedback. Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/08/2013

I have bought from Chums before and always found them good

Chums

11 years ago

Much Appreciated.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/07/2013

I find them slower sending orders than other companies.

Chums

11 years ago

We do try our best to send orders as quickly as possible. glad to hear you are happy with your purchase.

Product reviews

Not received a review invite?

About Chums

Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.

Read all

03333 554455

Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

5 PACK BRIEFS - PLAINMore reviews of this product (262)View product websiteNo problem The briefs were as expected

TOOTAL FINE GAUGE V-NECKMore reviews of this product (11)View product websiteMuch admired but I should have ordered Red instead of Blue My mistake not yours

HIGH WAISTED ELASTICATED DENIM TROUSERSMore reviews of this product (568)View product websitePreviously supplied trousers have had very poor quality pocket material and the pockets have effectively worn away and I have had to throw away the trousers before they have become shabby.

HIGH WAISTED FLEXI-FIT TROUSERSMore reviews of this product (52)View product websiteI would like to be able to buy grey trousers in this style

HIGH RISE 4 POCKET SHORTMore reviews of this product (39)View product websiteThey were described as having an elasticated waist (and the website picture showed this as well) but when they arrived they were not elasticated and didn't fit. I returned them using the no cost...Read all

SUPER LIGHT EASI-VACMore reviews of this product (1)View product websiteThe handle is too short and product does not glide easily

TOOTAL CHECK POLO TOPMore reviews of this product (1)View product websitedidnt get polo shirt, out of order, but already had one and happy with it. I did receive my full return, very effiecent

HIGH RISE 4 POCKET SHORTMore reviews of this product (39)View product websitegood quality, nice fit

SET OF 3 LACE CHEMISETTESMore reviews of this product (1)View product websiteGood product.

CLASSIC EASY CARE TROUSERMore reviews of this product (1,648)View product websiteExcellent value for the price.

FARAH FROGMOUTH POCKET TROUSERMore reviews of this product (1,211)View product websiteAlthough both pairs were 36" waist, one pair is much tighter than the other. However both fit.

CARGO MULTI POCKET TROUSERMore reviews of this product (1,266)View product websiteProduct good but expensive with postage even in sale

BATH BARSMore reviews of this product (2)View product websiteThe bath bars are very useful

CLASSIC EASY CARE TROUSERMore reviews of this product (1,648)View product websiteThe trousers are 0f good quality

TRIUMPH DOREEN SOFT CUP BRAMore reviews of this product (133)View product websiteI am satisfied with this garment.

LEISURE TROUSERSMore reviews of this product (63)View product websiteThey sent the wrong colour, I asked for navy blue but I got light blue. The sizes are too different, they give 16/18, I am not 18 and find the trousers baggy. How can a garment be two sizes, it's...Read all

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?