Merchant Logo
Rated
Excellent
Service
4.6
/5
Product
4.3
/5

5

4

3

2

1

12,061

2,640

683

234

527

16,145

ratings over the past year

Displaying all 125,922 reviews
Trusted Customer
11 years ago
Date of purchase: 08/05/2013
The product was out of stock when I ordered but Chums kept their word and…
The product was out of stock when I ordered but Chums kept their word and emailed me as soon as it was restocked and I received the sandals within the promised 7 days on receipt of payment.
Merchant Logo
Chums
Chums
11 years ago
Much appreciated.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/10/2013
I always receive excellent service from extremely helpful staff
I always receive excellent service from extremely helpful staff
Merchant Logo
Chums
Chums
11 years ago
Fantastic feedback. Much appreciated.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/15/2013
No Comment
0
Share
Trusted Customer
11 years ago
Date of purchase: 08/05/2013
Great service as usual
Great service as usual
Merchant Logo
Chums
Chums
11 years ago
Great feedback - Thanks
Product reviews
0
Share
Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Arrived quickly and as described
Arrived quickly and as described
Merchant Logo
Chums
Chums
11 years ago
Good to hear - Many Thanks
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/11/2013
Goods returned - receipt given at shop but not acknowledged as yet and money not…
Goods returned - receipt given at shop but not acknowledged as yet and money not refunded
Merchant Logo
Chums
Chums
11 years ago
Sorry to hear the items were unsuitable. I have had a look into this and a refund was issued on the 28.08.2013. If you have any further queries regarding this please e-mail us on enquiries@chums.co.uk and we will be happy to help.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/11/2013
No complaints
No complaints
Merchant Logo
Chums
Chums
11 years ago
Thank you so much for your feed back. We are very pleased to hear you are happy with our service, we do try our very best to ensure that all our customers are satisfied. We are sorry to hear that the smaller size is no longer available, this item is from our summer collection which is now coming to an end. Maybe you could try to re – order this item within the near future. Many thanks
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/12/2013
I did NOT want 2 pairs the same colour. No second choice was offered, just delivery…
I did NOT want 2 pairs the same colour. No second choice was offered, just delivery of 2 pairs in black
Merchant Logo
Chums
Chums
11 years ago
Thank you for your feedback. I can only apologise two pairs were sent the same colour, this is not our usual practice. You can return these by using your free returns label and we will be more than happy to exchange or refund you.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/08/2013
Lovely. Well pleased. Service was a little slower than I have come to expect.
Lovely. Well pleased. Service was a little slower than I have come to expect.
Merchant Logo
Chums
Chums
11 years ago
Many Thanks for your feedback. Sorry if the delivery was longer than expected, we do try to send all orders as quickly as possible. Sorry if we have failed on this occasion.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/10/2013
Rubbish. I ordered a cushion colour (mink) the delivery note said Mink and you sent…
Rubbish. I ordered a cushion colour (mink) the delivery note said Mink and you sent me fern. Then the guy in the drop off point for returns didn't want to take it saying it was too big. He took it...

Read all
Merchant Logo
Chums
Chums
11 years ago
Thank you for your feedback its important to us to be able to rectify these issues.We have been onto the website and tracked the store you have had problems returning through, I have now passed those details on. With refernce to your cushions please accept our sincere apologies, our warehouse staff are generally very accurate indeed. If you would like to contact me on 08715265265 we can ship the correct colours out to you in time for delivery for Friday post free.
0
Share
About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Read all
Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.