Got a reasonably quick email response to my query about a fault but the reply wasn't very personal. It felt like a template.
Sushmitha
Chums
1 month ago
We truly appreciate your positive feedback, thank you for your custom.
Karen
Chums
1 month ago
Thanks for your feedback. I am sorry to hear that you were unhappy with our previous response. While I appreciate your comments regarding the speed of our reply, I am sorry that it came across as impersonal and felt like a template response. We value your feedback, as it helps us improve the service we provide. I have noted your comments and appreciate you taking the time to bring this to our attention.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. We are sorry to hear that the stitching on your trousers has come away at the seam and that you noticed some bobbling before the item had been washed. Under normal circumstances, we would ask you to return the item to us using our free Evri returns service so that our Quality Control team can inspect the garment and investigate the reported fault. However, as you have advised that the trousers have been sewn and repaired, the item has now been altered from its original condition. Unfortunately, this means we are no longer able to assess the fault and the trousers are no longer covered under our returns guarantee. If you need any further help please contact us.
Date of purchase: 07/29/2026
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MW
Mr Julian Wherlock
Feefo Verified
GBR
1 month ago
What Mr Julian Wherlock said about Chums:
Excellent.
Sushmitha
Chums
1 month ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Product reviews
Sushmitha
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sushmitha
Chums
1 month ago
Thanks for sharing your rating with us. Thank you for your custom.
The sandals arrived promptly. Packaging intact. The courier, a very nice lady, actually rang my doorbell, and didn't throw the parcel over the fence, as many other delivery drivers do.
Sushmitha
Chums
1 month ago
We truly appreciate your positive feedback, thank you for your custom.
Product reviews
Sushmitha
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
takes them to long to deal with returns and refunds
Karen
Chums
1 month ago
Thanks for your feedback. We are sorry to hear that you are unhappy with the time frame for processing your return and refund. As advised in our returns policy, please allow up to 14 days for returned parcels to be received and processed by our warehouse. Having checked your account, I can confirm that your return has now been processed and your refund was issued today. Please allow 3 to 5 working days for the refund to appear in your account, although this may vary depending on your payment provider.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment.
Date of purchase: 07/29/2026
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Trusted Customer
Feefo Verified
1 month ago
First class. Prompt delivery and no problems.
Sushmitha
Chums
1 month ago
We truly appreciate your positive feedback, thank you for your custom.
Product reviews
Sushmitha
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Sushmitha
Chums
1 month ago
Thanks for sharing your rating with us. Thank you for your custom.
Date of purchase: 07/29/2026
0
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MT
Mr Barry Tilston
Feefo Verified
GBR
1 month ago
What Mr Barry Tilston said about Chums:
Good
Karen
Chums
1 month ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Product reviews
Karen
Chums
1 month ago
Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams. You can of course return any unwanted, unworn items for exchange or refund. If you need any further help please contact us.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.