Orderno 1624828
Very poor Not even 1 star, ordered on 11/12 received parcel of shoes not trousers on 14/12.
Sent email on 15/12
Returned by Collect X on 16/12
Received by chums 27/12
Still nothing...
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Vickie
Chums
7 years ago
Thank you for your feedback. I am sorry to hear you are not happy with the service received. I can confirm our warehouse department were closed over the Christmas period so your returns could not be dealt with until the new year. I have checked your account and can see your replacement order has been received. Please accept my apologies for any inconvenience caused. Regards
Product reviews
Vickie
Chums
7 years ago
Thank you for your feedback. I am sorry to hear you are not happy with the service received. I can confirm our warehouse department were closed over the Christmas period so your returns could not be dealt with until the new year. I have checked your account and can see your replacement order has been received. Please accept my apologies for any inconvenience caused. Regards
Delivery was a farce. Paid for next day delivery but Incomplete address was put on packaging and couldn’t be delivered until a week later. Out of date personal information had not been updated at...
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Vickie
Chums
7 years ago
Thank you for your feedback. I am very sorry to see you have had so many issues with this order. I have checked your account and can see the order could not be delivered due to missing address details. If you have any further queries please contact our customer service team on 03333 554 455. Regards
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.