Delivery 2/3 days. Return refund actioned within a few days. Although a deduction for return carriage.
Anirudh
Chums
1 month ago
We are grateful that you took the time out to leave us this positive review.
Product reviews
Helen
Chums
1 month ago
Thank you for your feedback. I am sorry to hear that the size 8 wide-fit shoes did not meet your expectations.
I understand your concerns that the shoes felt both too narrow and too short in length, making them difficult to put on comfortably. We appreciate that a wide-fit shoe should provide adequate width and depth, and it is disappointing that this was not your experience.
Your suggestion about showing the internal shoe dimensions is very helpful, and I can see how this information would make it easier for customers to choose the most suitable size and fit. I will ensure your comments regarding the fit and product information are shared with the relevant team for review.
Thank you for taking the time to provide your feedback. We value your comments and the opportunity to improve our products and customer experience.
Date of purchase: 08/02/2026
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Trusted Customer
Feefo Verified
1 month ago
Delivered on the day stated.
Anirudh
Chums
1 month ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Anirudh
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Product reviews
Anirudh
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 08/07/2026
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MF
Mr Charles Forsyth
Feefo Verified
GBR
1 month ago
What Mr Charles Forsyth said about Chums:
very efficient and on time.
Anirudh
Chums
1 month ago
We are grateful that you took the time out to leave us this positive review.
Product reviews
Helen
Chums
1 month ago
Thank you for your feedback. I am pleased to hear that you found the Pegasus Cotton Chino Trousers to be well made and good value for money.
However, I am sorry to hear that the fit was looser than expected. I understand that the baggy fit affected the overall appearance and meant the trousers did not look as smart as you had hoped. Your comments regarding the fit and styling have been noted and will be shared with the relevant team for review.
We appreciate you taking the time to provide your balanced feedback, as it helps us improve our products for future customers.
Date of purchase: 08/07/2026
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MK
Mr John Knibb
Feefo Verified
GBR
1 month ago
What Mr John Knibb said about Chums:
Accurate and fast delivery.
Anirudh
Chums
1 month ago
We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.
Product reviews
Anirudh
Chums
1 month ago
Thanks for sharing your rating with us. Thank you for your custom.
Date of purchase: 08/07/2026
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MH
Mr Keith Hucknall
Feefo Verified
1 month ago
What Mr Keith Hucknall said about Chums:
spot on
Anirudh
Chums
1 month ago
We are grateful that you took the time out to leave us this positive review.
Product reviews
Anirudh
Chums
1 month ago
We are delighted to hear that you are happy with your item. We look forward to you shopping with Chums again soon.
Date of purchase: 08/02/2026
0
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MA
Mrs Zena Anderson
Feefo Verified
1 month ago
What Mrs Zena Anderson said about Chums:
You may do well to get goods moving but verify send delivery messages to late as to the fact that you get a time slot and delivery at the same time ergo drivers are giving time slot when in street
Helen
Chums
1 month ago
Thank you for your feedback. I am pleased to hear that the delivery of your goods was prompt.
However, I am sorry to learn that the delivery notifications were received too late to be helpful. I understand your frustration when the allocated time slot and the delivery itself are communicated at almost the same time, leaving little or no advance notice. From your comments, it appears that the driver may have been arriving on your street before the delivery notification was received.
Your feedback regarding the timing of delivery updates has been noted and will be shared with the relevant team for review. We appreciate you bringing this to our attention, as timely notifications are important in helping customers plan for their deliveries.
Product reviews
Anirudh
Chums
1 month ago
Thanks for sharing your rating with us. Thank you for your custom.
Date of purchase: 08/06/2026
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Trusted Customer
Feefo Verified
1 month ago
It was ok
Helen
Chums
1 month ago
Thank you for your feedback. I am pleased to hear that your experience was okay overall.
We appreciate you taking the time to share your comments. While it is good to know that the service met your basic expectations, we are always looking for ways to improve and provide an even better experience for our customers.
Thank you for your feedback, and we hope to serve you again in the future.
Product reviews
Helen
Chums
1 month ago
Thank you for your feedback. I am sorry to hear that the Ortho Support Pillow did not help your wife with the arthritis in her neck as you had hoped.
We understand that comfort and support are important when choosing a pillow, particularly when it is intended to help with existing neck discomfort. It is disappointing to learn that the pillow did not provide the relief your wife was expecting.
Your comments have been noted and will be shared with the relevant team for review. We appreciate you taking the time to share your experience, as customer feedback helps us to improve our products and better understand our customers' needs.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.