Hi there, we are sorry to hear this. We at Christopher Stokes use an independent referencing company and we will ensure we relay this information to them. In regards to the inventory, it states that the tenant has 7 days from the day the inventory is given to let us or the landlord know of any problems or discrepancies, as we did not hear anything from yourselves we assumed that all was well within the property. Please do give our property management team a call so we can deal with any problems you have faced/facing.