Dear Mr & Mrs Drew,
Many thanks for your feedback. I am sorry that you feel 3 viewings was disappointing, however we did obtain 2 offers from the viewings which resulted in a sale of your property within 10 days of marketing at the full asking price.
We did try to keep you informed and left numerous voice messages with updates after the sale was agreed, however, with hindsight we should have backed up these messages with emails to ensure that you received the information and I shall ensure that in future this action will be implemented.
Thank you again and may I take this opportunity to wish you best wishes for the future.
Chris Foster