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Chi Chi London Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chi-chi-collection-limited | Feefo

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Valerie Nowak

7 months ago

Date of purchase: 08/16/2024

What Valerie Nowak said about Chi Chi London:

Lack of after sale service

Send refund when asked for it. And don’t come up with a load of changing excuses. I have two useless dresses because you wouldn’t refund. Won’t buy from you again..

Rebecca

Chi Chi London

7 months ago

Thank you for taking the time to leave a review, The only contact we have from you is from the 19.08.24 where we have responded and provided you with steps on how to return this order on the 21.08.24 & 22.08.24. If this order has been returned since this response from us and a refund has not been received please get back in touch with the subject FAO Rebecca and we can look into your refund for order CCSL-1229 Take Care! Rebecca

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Margaret Hamilton

7 months ago

Date of purchase: 09/02/2024

What Margaret Hamilton said about Chi Chi London:

Could improve service by ensuring returns portal works correctly, when emailed have a quick turnaround for customers,or just offer a quick and simple method of helping to sort returns via phone for...

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Product reviews

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Sneya Shula

7 months ago

Date of purchase: 08/18/2024

What Sneya Shula said about Chi Chi London:

I have not recieved my order

I bought jump suit and l have not received the item .it. I have written several emails but no reply. I have tried to phone customer service the phone does not work . It is very rubbish

Rebecca

Chi Chi London

6 months ago

Thank you for taking the time to leave a review, I can see that the team did reply to your email back in August but we have not received a reply. Please get back in touch with your order details and we can look into your query for you Take care Rebecca

Product reviews

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Toyin Racheal Oregboye Toyin Racheal Oregboye

7 months ago

Date of purchase: 09/15/2024

What Toyin Racheal Oregboye Toyin Racheal Oregboye said about Chi Chi London:

Satisfactory

Good and satisfactory

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with your order. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

Product reviews

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Trusted Customer

7 months ago

Date of purchase: 08/30/2024

Great quality

Lovely quality kids pjs

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with your order. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

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Keneisha Ranglin

7 months ago

Date of purchase: 08/25/2024

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What Keneisha Ranglin said about Chi Chi London:

The dress was amazing

I ordered this dress for my son’s christening, when the dress arrived it was breathtaking I really love the dress it’s amazing

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with your order. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

Product reviews

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Trusted Customer

7 months ago

Date of purchase: 08/25/2024

Great customer service cere

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with the service you received. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

Product reviews

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Trusted Customer

7 months ago

Date of purchase: 08/28/2024

Love chi chi always pleased with my purchase

Quick delivery top quality dresses I have bought a good few dresses from chi chi & pleased with everyone delighted

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with your order. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

Product reviews

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Trusted Customer

7 months ago

Date of purchase: 09/23/2024

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Chi chi dress

Beautiful dress, fantastic fit, loved the colour, just perfect

Rebecca

Chi Chi London

7 months ago

Thanks for taking the time to leave a review. I am so glad to hear you are happy with your order. I will be sure to pass your feedback onto the relevant teams. We hope to see you shopping again soon :) Take Care! Rebecca

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Trusted Customer

7 months ago

Date of purchase: 09/17/2024

Do not buy from them

Very poor service. Wanted to return one of the dresses. My order number didn't work on their system for some reason. Tried sending emails (5or 6) contacting on social media, phone number doesn't...

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Rebecca

Chi Chi London

6 months ago

Thanks for taking the time to leave a review, I can see that all 3 emails have been responded to by our team and you were provided with our returns portal link and steps on how to use this. Our website does state that customers have 28 days from the date they receive their order to return back to us. I'm afraid as this order is outside of our 28 day returns policy, we are unable to accept this back for a refund unfortunately. Take care Rebecca

Product reviews

Rebecca

Chi Chi London

6 months ago

Thanks for taking the time to leave a review, I can see that all 3 emails have been responded to by our team and you were provided with our returns portal link and steps on how to use this. Our website does state that customers have 28 days from the date they receive their order to return back to us. I'm afraid as this order is outside of our 28 day returns policy, we are unable to accept this back for a refund unfortunately. Take care Rebecca

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Chi Chi London Reviews

Bodycon Mini Party Dress with Long Sleeve in GreenMore reviews of this product (1)View product websiteDress was lovely just didn't fit.

Plus Size Puff Sleeve Bardot Jumpsuit in GreenMore reviews of this product (1)View product websiteNever received my order.l have tried to phone customer number and it does not work . I have sent emails no reply

Diamante Court Heels in WhiteMore reviews of this product (1)View product websiteSatisfactory and Good product

Plus Size Sleeveless Floral Fit and Flare Midi Dress in NavyMore reviews of this product (1)View product websiteThe dress was amazing I love it

Bardot Box Pleated Skater Midi Dress in MauveMore reviews of this product (1)View product websiteFit perfectly I like the dress very much

Petite Bardot Premium Lace Peplum Midi Dress in BlueMore reviews of this product (1)View product websiteNice dress love the colour

Long Sleeve Watercolour Print Mini Dress in PurpleMore reviews of this product (2)View product websiteLove the shape and material of the dress lovely colour and lenth

Sleeveless Floral Jacquard Mid Dress in NavyMore reviews of this product (1)View product websiteVery poor service and unable to return what doesn't fit

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