Thank you for your feedback. We’re sorry to hear you’re experiencing intermittent issues with the wall control. That’s certainly not expected behaviour. Our Customer Service team will be reaching out to you directly to discuss troubleshooting steps and your options under warranty to ensure this is resolved as quickly as possible.
We’re glad to hear you’re happy with the design and overall quality of the fan.
Date of purchase: 01/08/2026
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Trusted Customer
Feefo Verified
2 months ago
very Good
Product reviews
Date of purchase: 01/19/2026
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Trusted Customer
Feefo Verified
2 months ago
Product reviews
Date of purchase: 01/15/2026
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KS
Karen Savavge
Feefo Verified
AUS
2 months ago
What Karen Savavge said about Ceiling Fans Warehouse:
Great very prompt service fast delivery great price
Product reviews
Date of purchase: 01/12/2026
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Trusted Customer
Feefo Verified
2 months ago
Previous purchases have been good, this particular fan was a dud.
Product
Ceiling Fans Warehouse
2 months ago
Thank you for your feedback, and we’re sorry to hear the fan arrived damaged.
The Polar V2 DC ceiling fan includes an in-home manufacturer’s warranty, which allows an electrician to attend and resolve any manufacturing or mechanical faults however the fan would need to be installed for this optional service. However, we understand you’ve since installed a different replacement. If you’d still like to proceed under a replacement warranty, you’re welcome to contact us directly and we can raise the warranty claim with the manufacturer on your behalf, or assist with the process.
Please reach out to us here if you’d like to proceed:
https://ceilingfanswarehouse.com.au/contact-us/
Product reviews
Product
Ceiling Fans Warehouse
2 months ago
Thank you for your feedback, and we’re sorry to hear the fan arrived damaged.
The Polar V2 DC ceiling fan includes an in-home manufacturer’s warranty, which allows an electrician to attend and resolve any manufacturing or mechanical faults however the fan would need to be installed for this optional service. However, we understand you’ve since installed a different replacement. If you’d still like to proceed under a replacement warranty, you’re welcome to contact us directly and we can raise the warranty claim with the manufacturer on your behalf, or assist with the process.
Please reach out to us here if you’d like to proceed:
https://ceilingfanswarehouse.com.au/contact-us/
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.