Chartered business insurance brokers providing cover for freelancers, contractors, SMEs and larger corporate companies in the UK
Service
4.7
/5
Product
4.6
/5
5
4
3
2
1
220
35
4
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10
273
ratings over the past year
Displaying all 5,174 reviews
Trusted Customer
Feefo Verified
1 month ago
Poor all round. Communication was delayed and didn't address my questions. Policy renewal got it completely wrong and left us uninsured.
Ariana Greenwood
Caunce O’Hara
24 days ago
Hi there,
Thank you for sharing your feedback.
I am sorry to hear about your experience and for any worry this may have caused. This is not the level of service we aim to provide. I believe you have since been in touch with our complaints team and the issue is being dealt with.
If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403.
Thank you for bringing this to our attention.
Best wishes,
Ariana
I have been a customer with Caunce O'Hara since I started my business, but never again. This year and without notice, they reduced my PL cover for no apparent reason without telling me, indeed they...
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Ariana Greenwood
Caunce O’Hara
24 days ago
Hi there,
Thank you for sharing your feedback.
I sincerely apologise for your experience and understand how disappointing and frustrating this must have been. This is not the level of service we aim to provide.
I understand that you have been in touch with our Complaints team and that the issue has been resolved.
If there is anything else we can assist you with, please don’t hesitate to get in touch on 0333 321 1403.
Thank you for your patience and valued custom.
Best wishes,
Ariana
Nothing out of the ordinary however my consultant couldn’t do enough for me.
I’ve not had to make a claim which is where the satisfaction survey would yield the most benefit in judging their...
Good communication and clear documentation. Renewal price quoted was incorrect as it was not flagged as run-off cover. However, this was resolved quickly via email.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
