As this was a renewal and not a new purchase, i'd have expected some communication before they took the money it'd of mg account.
I can't fault the the insurance they provide, but i can fault their...
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Donna
Caunce O’Hara
10 years ago
Hi,
Thanks for the review. I do apologise that you have not received the renewal notices we have sent through to you. The renewal process sends out two emails, the first a month before the renewal and the second a reminder two weeks before. Some emails, particularly Hotmail & MSN, do tend to go into spam folders and perhaps they have gone there? I will switch the auto renew feature off for next year so we can call you first just to make sure the emails have reached you.
If you want to discuss further I would be happy to receive a call.
Answers to my late Saturday online application had been ambiguous, so the system needed me to speak to a human. Caunce O'Hara rang me at 9:30am on the Monday; queries were resolved and the cover in...
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Donna
Caunce O’Hara
10 years ago
Hi,
I am delighted to hear that our team were quick to attend to your needs and that cover was sorted and placed swiftly for you. Great to read such a positive review, especially to see that we have reduced in cost!
The initial contact was efficient and the two subsequent renewals have been carried out without issue. I would certainly recommend them (and have in the past).
Donna
Caunce O’Hara
10 years ago
Hi Graham,
Thanks for the review. It's great to hear that our service has been efficient and that you recommend our services. Please do continue to do so and you might wish to follow us on Twitter @caunceohara to keep up to date with our latest offers, which have included refer a friend offers.
Expert professional service which I have used for the past three years. The purchase and renewal process is very easy. The personal advice given over the phone enables an informed decision to be...
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Donna
Caunce O’Hara
10 years ago
Hi Alan,
Thanks for leaving a review. It is a pleasure to hear from returning customers about our service and it's good to hear our service has been consistent and helpful over the last few years.
Difficult to judge as I have never had to claim, but service has been prompt, so no complaints.
I would recommend the company.
Donna
Caunce O’Hara
10 years ago
Hi,
Thanks for the review. I am pleased to hear our service has been prompt when dealing with you. We do have an in-house claims department, so should the need to claim ever arise please call them directly on 0161 833 2100 and they will respond promptly and help you with that.
Donna
Schemes Director
Product reviews
Date of purchase: 07/21/2016
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TC
Trusted Customer
Derbyshire
10 years ago
What Trusted Customer said about Caunce O’Hara:
..
Product reviews
Date of purchase: 07/25/2016
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Trusted Customer
10 years ago
Great, automatic rollover, did not have to speak to anyone
Donna
Caunce O’Hara
10 years ago
Hi,
Great to hear you find our automatic renewal to be a painless process. Thanks for taking the time to leave a review.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
