Thank you for taking the time to leave this feedback, I'm sorry to hear about the paperwork and delivery experience. The drivers the supplying dealership use are not representatives of the brand, so they're not trained in the vehicles they deliver. I appreciate that this is frustrating, however this is typical for lease deals as the discounts differ between fleet and retail vehicles, and unfortunately with fleet, you don't get showroom handover experience. If you have any queries, your local dealer will be able to help with the vehicle controls. I hope the car is treating you well otherwise, however if you need anything in the future, please do get in touch. All the best, Lauren.
