How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Caring.com Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 92,604 reviews

Trusted Customer

Feefo Verified

12 years ago

Helpful but not pushy. I like that.

Trusted Customer

Feefo Verified

12 years ago

It was very fast and complete -thanks

Trusted Customer

Feefo Verified

12 years ago

Though they did call after my query I was unable to talk to them as…

Though they did call after my query I was unable to talk to them as I was on my way to take my parent to a medical appt. I asked that they call back in the afternoon when I returned. I never...

Caring.com

12 years ago

Thank you for your feedback! Your comments have been forwarded on to our leadership, and we appreciate you taking the time to share about how we could have served you better. If you're still in need of a senior living community, you may call our team of family advisors, seven days a week, toll-free: (866) 824-8174. We also have a self-serve Senior Care Directory online: http://www.caring.com/local/assisted-living-facilities Hope this is helpful to you.

Trusted Customer

Feefo Verified

12 years ago

The experience was very helpful. Barb was very nice and helpful. Unfortunately, the place we…

The experience was very helpful. Barb was very nice and helpful. Unfortunately, the place we toured (Emeritus Lakeview in Groveport) is to expensive for my mother. Sunrise, in Bexley, called and...

Trusted Customer

Feefo Verified

12 years ago

I felt that Gene was very attentive to my Father's needs. He asked many questions to…

I felt that Gene was very attentive to my Father's needs. He asked many questions to get the best facility for Dad. I am new to all of this and he was patient and incredibly kind.

Trusted Customer

Feefo Verified

12 years ago

I was very surprised how fast I was contacted. The caring and understanding of my needs…

I was very surprised how fast I was contacted. The caring and understanding of my needs and requirements for my mom was received with respect and understanding. Thank you.

Trusted Customer

Feefo Verified

12 years ago

great but scary I had not even filled out all the questions on the computer…

great but scary I had not even filled out all the questions on the computer and I received a phone call. very helpful

Trusted Customer

Feefo Verified

12 years ago

The counselor I spoke with was very helpful, she provided useful information that I wasn't…

The counselor I spoke with was very helpful, she provided useful information that I wasn't even looking for.

Trusted Customer

Feefo Verified

12 years ago

Response to my inquiry was prompt and helpful.

Trusted Customer

Feefo Verified

12 years ago

very responsive, informative and helpful, especially as this is the beginning of our "journey". Thanks

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo