CarFinance 247 is no longer an active Feefo customer
Displaying all 3,415 reviews
Trusted Customer
Feefo Verified
12 years ago
Excellent and friendly customer service, would definately reccomend
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Trusted Customer
Feefo Verified
12 years ago
Very professional service and the advisor Steve really went out of his way to find…
Very professional service and the advisor Steve really went out of his way to find me a good deal. Would highly recommend this company and very pleased with the service
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Trusted Customer
Feefo Verified
12 years ago
From applying to collecting my new car took 7 days . Always someone at the…
From applying to collecting my new car took 7 days . Always someone at the other end of the phone if I had any questions. Excellent service and kept well informed along the way.
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Trusted Customer
Feefo Verified
12 years ago
very, very bad. too many lies
very, very bad. too many lies
Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear you have had a poor experience with our business.
Could you provide me with a little more information so that i could look into your case and find out what the issues were.
Could you also elaborate on the lies you feel you were told? I'd like to get this matter resolved swiftly as we take customer service very seriously.
Rest assured your complaint will be dealt with. Thank you.
CarFinance247 - Customer Service
Trusted Customer
12 years ago
first of all, they told me the car has 79k miles and when I got the car it was 84k, which is a big difference. than I asked Mark Kilgalon at least 3-4 times if the cam belt had been changed and he told me: "yes, right now the car is in the garage where they are changing the belt, servicing ..." which again was a big lie. as soon as I got the car I had to replace the front tyres (they had less than 1.6mm- very strange how this car passed the MOT with those tyres)
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Trusted Customer
Feefo Verified
12 years ago
Informative Helpful Consistent
I could like to say thank you to the carfinance247 for the loan…
Informative Helpful Consistent
I could like to say thank you to the carfinance247 for the loan they helped get me. From the time I finished down loading my details there was someone who called me...
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Trusted Customer
Feefo Verified
12 years ago
Great customer service
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Trusted Customer
Feefo Verified
12 years ago
Not over happy with the service but after a lot of stress to myself they…
Not over happy with the service but after a lot of stress to myself they eventually got it right
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Trusted Customer
Feefo Verified
12 years ago
I found the car then contacted you for finance I had to keep phoning your company…
I found the car then contacted you for finance I had to keep phoning your company to get the relevant documents sent to the garage got messed round slot got told it was 14% interest and when I got...
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Trusted Customer
12 years ago
Poor service
Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues you faced.
However, we apologise again and hope that you'll give us another chance in the future to re-build the trust that you initially had in our business.
CarFinance247 - Customer Service
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Trusted Customer
Feefo Verified
12 years ago
very good service even when the dealership caused problems carfinance 24/7 helped sort these
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Trusted Customer
Feefo Verified
12 years ago
Was happy with service but was approved in a vehicle on a Friday to find…
Was happy with service but was approved in a vehicle on a Friday to find out it was sold when applying for the same spec car the underwriter then told me I couldn't have that model which frustrated...
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Carfinance247
CarFinance 247
12 years ago
I'm sorry to hear that you received a poor experience with CarFinance247. We pride ourselves on offering the best customer service in our sector and we do take negative feedback / complaints very seriously.
I'll be passing this review onto our Sales Director who will talk to the individual sales person that you dealt with to get a further understanding of the issues you faced. You should have been made aware of the vehicle criteria from the first phone call.
However as this hasn't happened we apologise again and hope that you'll give us another chance in the future to re-build the trust that you initially had in our business.
CarFinance247 - Customer Service
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
