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Lords Builders Merchants Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,173 reviews

Steve Edwards

Feefo Verified

5 years ago

What Steve Edwards said about Lords Builders Merchants:

Good service plenty of in stock products

Prices are comparably with most builders merchants, good range of product and low threshold for free delivery makes them my choice of merchant. Only criticism is the account registration is always...

Trusted Customer

Feefo Verified

5 years ago

Excellent service, thank you

Excellent quality of services.

Trusted Customer

Feefo Verified

5 years ago

Easy ordering, prompt delivery, but...

Overall good service and delivery. However, I had ordered sawn timber joists expecting sizes to be as given on website – received planed down timber so had readjust all my measurements!

Trusted Customer

Feefo Verified

5 years ago

Refund request

Ordered a testing pump and had date and timing to pick it up and got call saying not available to pick which is frustrating, 2 weeks past still no call or feedback regarding order but lords has taken...

Madalina

Lords Builders Merchants

5 years ago

Thank you for taking the time to offer feedback. We apologise for the inconvenience and we’re sorry your experience didn’t match your expectations. It was an uncommon instance, that we did not communicate your ordered product being out of stock and that a refund was not actioned immediately. We have communicated your message to the relevant team which will follow up on the refund. Please drop us a line at websales@lordsbm.co.uk for any concerns. Many thanks.

michelle Adkins

Feefo Verified

5 years ago

What michelle Adkins said about Lords Builders Merchants:

great bags, great service

Quick delivery, bags seemed fuller than other competitors

Darren Lovett

Feefo Verified

5 years ago

What Darren Lovett said about Lords Builders Merchants:

Second to none. quality service

Anthony Brown

Feefo Verified

5 years ago

What Anthony Brown said about Lords Builders Merchants:

Fantastic service thank you

Just perfect thank you

W.G.

Feefo Verified

Lower Kingswood

5 years ago

What W.G. said about Lords Builders Merchants:

Overall fair experience let down by the details

On the up side; i was able to buy 80kg of concrete when all the suppliers locally have no stock & the price was not gouged like the local suppliers were before they sold out (it’s worth mentioning...

Madalina

Lords Builders Merchants

5 years ago

Hello, William. Thanks for sharing your feedback. We apologise for the delayed delivery. We've forwarded your message to the relevant team and are looking into improving our service for the future.

Gary

Feefo Verified

5 years ago

What Gary said about Lords Builders Merchants:

Could do better

I done an online order and booked a delivery for am from 8 to 12 but at 12 still no delivery so rung them up told me they ring back hour later got phone call and told they do local delivery’s in...

Madalina

Lords Builders Merchants

5 years ago

Hello, Garry. Thank you for taking the time to offer feedback and apologies for the inconvenience. We've forwarded your message to the relevant team and are looking into improving our service for the future. If you have any concerns, please contact us at email@lordsbm.co.uk. Many thanks.

Trusted Customer

Feefo Verified

5 years ago