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Lords Builders Merchants Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,173 reviews

Lords Watford Branch

Feefo Verified

5 years ago

What Lords Watford Branch said about Lords Builders Merchants:

Perfect service thank you most helpful staff

Had 20mm stone delivered service was perfect

Trusted Customer

Feefo Verified

5 years ago

Good service

Trusted Customer

Feefo Verified

5 years ago

Going the extra mile on delivery

The delivery chap from Lords was excellent. We are constrained, to say the least, when it comes to access for deliveries. But he used the crane on the lorry, navigating several obstacles, to drop the...

Trusted Customer

Feefo Verified

5 years ago

Could be better

Place my order for a Monday. Was called to say they were already fully booked so could it come Tuesday. I agreed. The Order was late. I had to chase it to find out what was going on. The poor...

Madalina

Lords Builders Merchants

5 years ago

Thank you for taking the time to offer feedback. I am so sorry about your experience. We will follow up on this matter internally. Should you wish to speak to anyone please contact email@lordsbm.co.uk. Many thanks.

Richard Bentley

Feefo Verified

5 years ago

What Richard Bentley said about Lords Builders Merchants:

Great service, turned up exactly when they said it would. Would recommend them definitely use again. Good price too

Martin Byrnes

Feefo Verified

5 years ago

What Martin Byrnes said about Lords Builders Merchants:

Poor quality timber

Staff and delivery driver was excellent. I purchased 3 lengths of 6 x 3 treated timber. Absolutely rubbish. All twisted and bent. No use whatsoever for a garden retaining wall.

Jess

Lords Builders Merchants

5 years ago

Hi Martin. Many thanks for the feedback and apologies if the products delivered were not up to standard. Please can you drop us a line at websales@lordsbm.co.uk and we will try and resolve the issue for you? Many thanks.

Martin Byrnes

5 years ago

Hi Jess, Just tried to send an email to the websales@lordsbm.co.uk but got a bounce back that says "The group websales only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list" Do you have a direct contact number?

Jess

Lords Builders Merchants

5 years ago

I am so sorry. You can either drop a line to email@lordsbm.co.uk or call Will on 020 3892 3899 and he will be able to help. Best wishes, Jess

William van den Wijngaard

Feefo Verified

5 years ago

What William van den Wijngaard said about Lords Builders Merchants:

Perfect service as ever

These guys are totally customer service focussed and kept me up to date as to the status of the order.

Trusted Customer

Feefo Verified

5 years ago

Nice people in the office but AWFUL delivery service

They called on the day of my order to say that the plasterboard was damaged so they would need more days to find ones that were not damaged. The manager was nice and apologetic and sorted some out...

Jess

Lords Builders Merchants

5 years ago

Many thanks for your feedback. I am so sorry about your experience. We will follow up on this matter internally. Should you wish to speak to anyone please contact email@lordsbm.co.uk or speak to Will on 020 3892 3899. Best wishes, Jess

Nuala Campbell

Feefo Verified

5 years ago