Car Transport Express Reviews

Dear Samanthra, We fully understand the distress and frustration this situation has caused and we deeply regret that you have been impacted by this criminal act. While we completely empathise with your situation, we would like to clarify a few important details regarding our response and the ongoing process: The vehicle was stolen from a locked, secured yard. This was a criminal act committed by outside individuals entirely unrelated to our business, staff, or transport partners. We have not tried to hold anything back from you, and we have already provided you with the complete video footage of the incident. We entirely understand how stressful this is, but we have given you every piece of information and evidence available to us. As soon as the breach was discovered, the police were notified, and insurance processes were initiated. We have cooperated fully with law enforcement from day one, including immediately handing over all available CCTV footage and documentation to assist in their investigation. We have maintained communication throughout this process, responding to correspondence and providing updates as soon as verifiable information became available. Because this is an active police and insurance investigation, certain timelines and official determinations are entirely outside of our control. The matter is now firmly in the hands of the insurers and the police, and while we cannot bypass their mandatory protocols, we are pushing for a resolution just as eagerly as you are. For peace of mind for all our clients, Trade Car Transport Pty Ltd is indeed the registered operating entity behind Car Transport Express. This is standard corporate structure, completely transparent, and readily available on all our official documentation and public records. We sincerely apologise for the immense disruption this has caused your life. We remain fully committed to supporting the ongoing police investigation and working with the insurers to ensure this matter is resolved as swiftly as the official processes allow.