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Canterbury Travel Reviews | Customer Service Reviews for https://www.feefo.com/reviews/canterbury-travel-ltd | Feefo

Displaying all 854 reviews

Ms Ash

Colchester

1 day ago

Date of purchase: 08/14/2025

What Ms Ash said about Canterbury Travel:

Good service for a full Santa package

Pleasant and professional agents on the other end of the phone, with a good knowledge of the resorts and various options. Helpful in answering questions. Please just bear in mind that the choices are...

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Trusted Customer

2 days ago

Date of purchase: 08/13/2025

5 ⭐️ Customer Service

Prompt contact v informative every question was an important one in how Becky dealt with it. On speaking to Becky very personable and friendly

Trusted Customer

7 days ago

Date of purchase: 08/08/2025

Great experience

Really thorough and gave really clear guidance about what was offered.

Miss Hugo

7 days ago

Date of purchase: 08/08/2025

What Miss Hugo said about Canterbury Travel:

Fantastic

Very helpful

Trusted Customer

9 days ago

Date of purchase: 08/06/2025

5 stars

Demi was so helpful. Talked me through the day, how it works and what to expect. Was able to organise a special requestt that I had too, which is truly appreciated. So straight forward so if the...

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Donna

Canterbury Travel

8 days ago

Thank you so much for your kind words! We're thrilled to hear Demi made the process clear and stress-free for you, and we'll be sure to share your feedback with her. We aim to make your special day everything you're expecting and more! Best regards, Donna Canterbury Travel

Trusted Customer

11 days ago

Date of purchase: 08/04/2025

Easy to book. Friendly staff.

I gave 4 stars because I have done the booking as a surprise gift for my daughter (the lead passenger). They know nothing about it. HOWEVER, when I receive ANY documentation, it is addressed to my...

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Donna

Canterbury Travel

10 days ago

Thanks for your feedback! We’re sorry for the mix-up and understand you should be the main contact. We’ve added a note to your booking. Hope your daughter loves her surprise! Best regards, Donna Canterbury Travel

Mr Bedford

23 days ago

Date of purchase: 07/23/2025

What Mr Bedford said about Canterbury Travel:

Disappointed.

We are disappointed in Canterbury Travel. We missed out on a £50 smths toy voucher. We were told if we had booked the next day we would qualify. I am disappointed as it is the principal... Not a...

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Donna

Canterbury Travel

18 days ago

Thanks for taking the time to share your feedback, Mr Bedford. We're really sorry to hear you're disappointed about missing out on the £50 Smyths toy voucher. We totally understand how frustrating it must be to have just missed the offer by a day—especially when you're booking something as special as this trip. While our promotions do have set dates, we never want anyone to feel let down right at the start of their journey with us. We’ve passed your comments on to our team and will definitely take this on board. We truly appreciate you booking with us and hope your upcoming trip brings plenty of joy and magical memories for your family. Best regards, Donna Canterbury Travel

Mr Nisbet

1 month ago

Date of purchase: 07/04/2025

What Mr Nisbet said about Canterbury Travel:

Excellent service so far

I used Canterbury travel due to having excellent online scores and also they were recommended to me by someone, i like the fact that they contacted me direct by phone (a real person) to arrange the...

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Donna

Canterbury Travel

1 month ago

Thank you for your kind review, Mr Nisbet! We always strive to provide a personalised service to our customers, so we're truly grateful for your positive feedback. Thank you for choosing to book your holiday to Lapland with us - we hope it's a magical experience! Best regards, Donna Canterbury Travel

Trusted Customer

1 month ago

Date of purchase: 06/27/2025

Very helpful when booking and happy with amending quotes for different dates and accommodation.

Donna

Canterbury Travel

1 month ago

Thanks for your 5-star review! We're so pleased to hear that you were happy with the different quotes, Demi provided. Wishing you an incredible time in Lapland later this year - it's sure to be a trip to remember! Best regards, Donna Canterbury Travel

Mrs Wilkes

1 month ago

Date of purchase: 06/20/2025

What Mrs Wilkes said about Canterbury Travel:

Brilliant and easy holiday booking

Booking a short holiday to Lapland was so easy. Told the rep what I wanted andcwhen. That was it. The lady came back almost instantly with the exact information and price. Would book again when...

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Donna

Canterbury Travel

1 month ago

Thank you so much for your lovely review, Mrs Wilkes - it's truly appreciated. Taylor will be delighted to hear your kind words about the service she provided. We certainly hope to welcome you back again - perhaps with your great grandchildren next time! Best regards, Donna Canterbury Travel

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About Canterbury Travel

There’s no better way to experience the magic of Lapland than with Canterbury Travel’s multi-award-winning breaks. Set off on an unforgettable family holiday to Santa’s enchanted home in Lapland. Not only will you meet the ‘real’ Santa in his magical Arctic home and play games with his special Elves, you will also enjoy husky and reindeer sleigh rides, drive your own snowmobile, visit a snow igloo and many more authentic Lappish experiences. Plus, you will have the chance to behold the spectacular Northern Lights. There is so much to see and do in this winter wonderland that will leave you with stories to share for years to come.

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01923 822388

42-44 High Street, Northwood, Greater London, HA6 1BL, United Kingdom