My accomodation was changed prior to booking and payment. Not acceptable under any circumstances and wonder about the legality of same
CaminoWays.com
CaminoWays.com
13 years ago
Thank you for your feedback from your recent pilgrimage on the Camino de Santiago. We propose hotels in a proposal, they cannot be guaranteed until they are booked. In the event that we cannot provide the hotel in a proposal (which unfortunately happened in your case) we arrange a hotel of the same standard and quality as listed on your proposal.
Kind regards,
Michael, caminoways.com
They listened to what we wanted and provided us with options as to what would we like and gave us options for add on's such as extra nights and different hotels. They sent on all the information on...
Disappointed that one hotel on original booking was later unavailable. Otherwise no problems with booking, communications and paperwork.
Otherwise another excellent trip.
CaminoWays.com
CaminoWays.com
13 years ago
Thank you for your feedback from your tour on the Camino. Hotels cannot be guaranteed until the holiday pack is received. In the event that we cannot provide the hotel on a proposal (your case, unfortunately) we arrange a hotel of the same standard and quality as listed on your proposal.
We are sorry to hear of your discomfort for your airport transfer and are looking into the quality of the vehicle used on this occasion.
Kind regards,
Michael, caminoways.com
Emails always answered quickly. I had lots of 'demands' and they met every one of them. A truly great experience and totally formulated to my needs and not a cookie-cutter trip. Thank You.
CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!
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CaminoWays.com focuses on walking and cycling holidays on the famous Camino de Santiago routes across Europe; the Via Francigena - Camino to Rome at FrancigenaWays.com; walking in Ireland at IrelandWays.com and wonderful hiking routes in the Canary Islands at CanariaWays.com. Talk to our team of travel experts!