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By Sarah Reviews | Customer Service Reviews for https://www.feefo.com/reviews/by-sarah | Feefo

Displaying all 1,974 reviews

Nicola Aldworth

Wales

1 month ago

Date of purchase: 07/01/2025

What Nicola Aldworth said about By Sarah:

Customer service is awesome, and the products arrived so quickly.

Customer Care

By Sarah

1 month ago

Thank you, Nicola, for your thoughtful 5 star review 💛 We look forward to seeing you again soon.

Product reviews

Trusted Customer

1 month ago

Date of purchase: 06/30/2025

Easy to use web site and really appreciate the reduction in price so was more economical to buy more

Customer Care

By Sarah

1 month ago

We truly appreciate your 5 star review 💛 It’s great to know that our website worked well for you, we look forward to seeing you again soon.

Product reviews

Monica Figueroa

Miami, FL USA

1 month ago

Date of purchase: 06/27/2025

What Monica Figueroa said about By Sarah:

Best products out there.

Customer Care

By Sarah

1 month ago

Thank you, Monistar, for your 5 star review 💛 We look forward to seeing you again soon.

Product reviews

Trusted Customer

1 month ago

Date of purchase: 06/27/2025

Excellent company, excellent products

Excellent service as always. Good communication, fast dispatch by Royal Mail (thank you for not using Evri) and even a little treat added to my last order - thank you Sarah and Lauren.

Customer Care

By Sarah

1 month ago

Thank you for your wonderful 5 star review. It was our pleasure to include a little treat, and we look forward to welcoming you back soon 💛

Product reviews

Customer Care

By Sarah

1 month ago

Thank you for your lovely 5 star review of the Tender Skin Balm. We're so happy it's become a must-have for you 💛Our top tip that might help: squeeze the tube while pressing the pump to dispense the product smoothly. If it stops, simply release and press again to allow air to evacuate. If the lid has been opened, you may need to pump a few times to restore the flow.

Chloe Hardy

Lake District

1 month ago

Date of purchase: 06/26/2025

Customer Care

By Sarah

1 month ago

Thank you for your 5 star review, Chloe 💛

Product reviews

Trusted Customer

1 month ago

Date of purchase: 06/21/2025

Excellent products and service

Good customer service

Customer Care

By Sarah

1 month ago

Thank you for your lovely 5 star review 💛 We look forward to seeing you again soon.

Product reviews

Trusted Customer

1 month ago

Date of purchase: 06/24/2025

Customer Care

By Sarah

1 month ago

Thank you for your 5 star review.

Product reviews

Customer Care

By Sarah

1 month ago

Thank you for sharing your thoughts with us, and for trusting our products during such a sensitive time. To help with the Balancer Cream Cleanser, you might find it helpful to store the bottle on its side, or try holding it horizontally with the pump facing down. You could also gently shake the bottle when you're near the bottom, or unscrew the pump for a quick scoop. We truly appreciate your support and hope these tips help improve your experience 💛

Heidi Moss

Wiltshire

1 month ago

Date of purchase: 06/24/2025

Customer Care

By Sarah

1 month ago

Thank you for your 5 star review, Heidi 💛

Product reviews

Trusted Customer

1 month ago

Date of purchase: 06/15/2025

Gentle, Effective and Efficient

I think the company is definitely doing a great job for people with sensitive skin. The products are tip top and work! They are “on it” when it comes to dispatch and don’t waste a second in turning...

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Customer Care

By Sarah

1 month ago

Thank you for your thoughtful 5 star review. We’re thrilled to hear our products and service are meeting your needs, and we look forward to welcoming you again soon 💛

Product reviews

Customer Care

By Sarah

1 month ago

Thank you for your wonderful 5 star review of the Maven Daily Moisturiser 💛 We’re so pleased to hear it’s working so well for your sensitive skin. We are currently exploring alternative packaging options for the Maven. In the meantime, you can enjoy a generous saving with every purchase. To help you make the most of your Maven, we recommend unscrewing the pump and scooping the product into the centre of the bottle; the pump will then be able to draw this up into the pump.

Trusted Customer

1 month ago

Date of purchase: 06/21/2025

Customer Care

By Sarah

1 month ago

Thank you for your 5 star review.

Product reviews

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About By Sarah

When Lauren was diagnosed with acute myeloid leukaemia, her sister, Sarah, became her stem cell donor and saved Lauren's life. As Lauren recovered, Sarah struggled to find natural yet effective products to soothe and revitalise Lauren's cancer ravaged skin. So she decided to develop her own formulas and, with this act of sisterly love, skincare By Sarah was born.

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17 Wiggington Road, Tamworth, Staffordshire, West Sussex, B79 8RH, United Kingdom

Hero Facial Oil | Natural Face Oil for Skin | By Sarah Skincare

Miracle Eye Cream | Hydrating Eye Cream for Sensitive Eyes | By Sarah

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By Sarah Reviews

Hero Facial OilMore reviews of this product (961)View product websiteI was blown away with the Hero facial oil, not only was it easy to apply and massage into the skin, it felt amazing, I absolutely love this oil.

Serene Daily SPF 50+ | PA++++More reviews of this product (119)View product websiteLovely product, easy to apply and great consistency.. definitely worth using daily

Hero Facial OilMore reviews of this product (961)View product websiteI literally cannot be with out this product. I’ve been using it for a year and half now and I will never go back to life before.

Reviver Hydrating MistMore reviews of this product (216)View product websiteSo refreshing and light. It’s so yum.

Maven Daily MoisturiserMore reviews of this product (111)View product websiteThe perfect moisturizer. Love it

Tender Skin Balm Moisturising CreamMore reviews of this product (73)View product websitesee first review above

Vitamin C+E BoosterMore reviews of this product (174)View product websiteI use this every morning without fail, after Facial Hero. I think it helps keep my (many) dark spots in check, and is an added level of moisture. I don't feel the need to use any other form of...Read all

Tender Skin Balm Moisturising CreamMore reviews of this product (73)View product websiteAt first I was unsure about this, but now it is a 'must have'. I use it mainly on my hands last thing at night as it's so rich and creamy which is what my aged hands need. I do often have...Read all

Tender Skin Balm Moisturising CreamMore reviews of this product (73)View product websiteI have been on the hunt for natural skincare for a while and I am so happy I came across By Sarah. The Tender Skin Balm paired with the Hero Facial Oil is an absolute dream combination, and I will...Read all

Serene Daily SPF 50+ | PA++++More reviews of this product (119)View product websiteHappy with the product, nice lightweight lotion.

Tender Skin Balm Moisturising CreamMore reviews of this product (73)View product website

Tender Skin Balm Moisturising CreamMore reviews of this product (73)View product websiteFab product!

Serene Daily SPF 50+ | PA++++More reviews of this product (119)View product websiteFab product!

Balancer Cream CleanserMore reviews of this product (298)View product websiteI love all your products; I have been using them all since my cancer treatment in 2022. This rating is purely because the glass bottle does not lend itself well to the cream cleanser. Half the...Read all

Reviver Hydrating MistMore reviews of this product (216)View product websiteI like this product very much and so does my skin! It’s refreshing and the finishing touch to my skincare regime. I spray my face then immediately apply my moisturiser. A great skin plumping effect!...Read all

Maven Daily MoisturiserMore reviews of this product (111)View product websiteI order on repeat. It is gentle on my sensitive skin but effective. My only irritation arises when I cannot retrieve the final, residual cream from the bottle.

Menopause TrioMore reviews of this product (3)View product websiteExcellent, great in this hot weather

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