Could not find the form to return by mail.
However i found a return shop and that was excellent.
Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the feedback. I am sorry to hear that the shoes were not a perfect fit. I can confirm that we have received your return and issued a refund as requested.
I was frustrated with the message that said that if I could spent one more penny then I could have a free gift. I know that this is a computer calculation but it was a strange thing to read. However,...
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Telegraph Shop
Telegraph Shop
12 years ago
Thank you for the feedback. The offer of the socks was a special offer at checkout, and the system does not recognise this as part of the original order. I can see that you have spoken to an advisor and they have arranged to get the free gift sent out to you.
Telegraph Shop
Telegraph Shop
12 years ago
Glad to hear we were able to be of service to you.
My card was charged twice for the one item , which is very unsatisfactory .
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear of the card charging issue. I can see that this has now been rectified and the issue will not happen again.
Product reviews
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry that the free gift was out of stock. This was a limited offer but due to the poor service you have received I have arranged to get a replacement free gift sent out.
Telegraph Shop
Telegraph Shop
12 years ago
I am sorry to hear that the lamp was received in less than perfect condition. In this instance you can still return it if you would like to do so. Please let us know if you wish to return it and we will arrange this with you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
