Buy Me Once Reviews

Hi there, thank you for your feedback on our service. We were terribly disappointed to hear that the level of communication you received was subpar - I assure you this is not reflective of our usual level of service and wish to apologise profusely on behalf of all of us. As mentioned in our follow up email, the courier encountered a delay in sending your shipment due to some problems in the Irish Customs. We have spoken directly to our brand partners about this and immediately took an action. As for an update, we are delighted to tell you that your shipment was able to pass through the custom and it's now on it's way to you. Please let us know once you receive your item from this day onwards. Once again, I offer our sincere apologies for our lack of communication on this occasion and hope that this unfortunate incident doesn't dissuade you from visiting us again in the future. Please let us know if you require any further assistance and I hope you have a lovely day.

Hi there - thank you for giving us a shot, and even more for leaving us this review. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. We'd love to have you back for other eco-friendly, high-quality and sustainable products! - Jim

Hi there, thank you for your feedback on our service. We were disappointed to hear your recent experience was not satisfactory. It appears as though we mishandled your situation, and we wish to apologise profusely on behalf of all of us This has been resolved by delivering you a new shipment for your order. Once again, I offer our sincerest apologies for dreadful service on this occasion and hope that this unfortunate incident doesn't dissuade you from visiting us again in the future.

Hi there - thank you for the nice review! We're thrilled to see your satisfaction with our products and services here at BuyMeOnce UK. We can't wait to have you back for other high-quality, durable and sustainable products. - Jim

Hi Nikola, thanks so much for this great review. We are absolutely delighted that you enjoyed our products and services here at BuyMeOnce UK. We'd love to have you back for other high-quality, durable and sustainable products - Jim

Hi there - thanks so much for your review, it means a lot to us. Please come back here at BuyMeOnce UK for other high-quality, durable and sustainable products. - Jim

Hi there - Thank you for taking the time to leave us such a great review. We're so chuffed to receive your compliments and appreciation here at BuyMeOnce UK. We'd love to have you back for other high-quality, durable and sustainable products! - Jim

Hi Lis, thank you for your feedback on our service. First of all, I would like to apologise for the inconvenience it has caused you. Regarding your concern, I confirmed that your order has been attempted to be delivered to you but there was no one to receive and it was redirected to the nearest local post office in your area. For cases like these, the courier service - Royal Mail is offering a Redelivery service. If they left a 'Something for you' card, you can arrange for a Redelivery. You can see the further details using the tracking information link for your order (in More Useful Services section). Once again, I offer our sincere apologies for this unfortunate occasion and we'll take note of your feedback as well. Please let us know if you require any further assistance and I hope you have a lovely day.

Hi Gill, thank you for your feedback on our service. I would like to offer our sincere apologies for the unfortunate experience you've had on this occasion. As mentioned on our follow-up email, it took time for our brand partners to process your return since they need to communicate it to the involved courier service. On the other hand, we have been told that they received your return and this has been resolved by processing your refund. Once again on behalf of our team and brand partner, please accept our sincerest apologies - I assure you that your complaint was handled in the best possible way. Please let us know if you require any further assistance and I hope you have a lovely day.

Hi there, thank you for your feedback on our service. I am very sorry for the inconvenience it has caused you. I can see that you have been personally contacted by our brand partner regarding the colour variant that you were initially ordered. We have been told the same day you were contacted that it was already out of stock and with that, I offer our sincere apologies for this occasion and hopes that this doesn't dissuade you from visiting us again in future. Please let us know if you require any further assistance and I hope you have a lovely day.