Excellent. I love how nice your staff are. And so helpful. I had issues with the courier and I reported my non arrival of my fabulous products from yourselves and it was sorted promptly
Love...
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Product reviews
Date of purchase: 09/04/2018
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Brummells of London:
I would definately recommend them
Product reviews
Date of purchase: 09/05/2018
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Trusted Customer
Feefo Verified
7 years ago
What Trusted Customer said about Brummells of London:
I paid for express delivery on an item so it would arrive in time for a Birthday, but it arrived late (i.e. it took the time that was indicated for the standard delivery service). I tried calling...
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Brummells of London
Brummells of London
7 years ago
We are extremely sorry that you had a wasted trip into London and that we did not pick up your original message. We let you down. We could have dealt with this query there and then. We did have a period where the store was temporarily closed and this affected our telephone support. All of our hours on Google were updated and have been corresponding with customers via email as normal. Customers that contacted us via phone only were delayed in hearing from us and this is unacceptable. As a gesture from all of our team we have sent you a small gift and of course, refunded the cost of shipping back to your purchasing card. We are here to help should you ever decide to give us a chance to exceed your expectations in the future.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
