Thank you for taking the time to share your feedback Mr Saber. We are truly sorry to hear that you were not satisfied with the service you received. We understand how important it is to feel supported and well-informed during such a critical time.
We have reviewed your case and spoken with your lawyer to understand the issues you raised. While we acknowledge that there was an initial error in translating one of your documents, we want to assure you that all documents were correctly translated by the time of your appeal hearing. Unfortunately, the outcome of your appeal was influenced by factors beyond our control, including the responses provided during questioning by the Home Office Representative and the Judge.
We are committed to improving our services and ensuring that our clients receive the best possible support. Your feedback is invaluable to us, and we will use it to make necessary improvements, particularly in our communication and translation processes.
Should you have any legal needs in the future, please do not hesitate to contact us.
Kind regards
Nicky
Broudie Jackson Canter