Brookes UK Ltd. Reviews

service was good, we bought jumpers to suit the sizes for our work force, the medium size was small the large was medium and the xl was large, the labels were correct but the jumpers did not feel the size,

Hello Kay. Thanks for responding to my grievance. I think its very good of you to encourage your customers to air their complaints like this. It is, as they say, admirably progressive. You do seem to have missed the point of my complaint. I understand that the terms are 10-14 handling and pay for your own returns postage. (Well, to be specific, I was led to believe it was ten days and the prepaid address stickers that came with the order created some confusion in my mind about whether your postage fee covered returns as well. But I digress...) The point is that I know what your terms are. But I don't think the terms are good. The fact remains that I've spent over £10 just trying a pair of shoes on. I can ill afford to do that. Ergo, I'm not a happy customer. I still don't have the shoes I need, and I've less money to spend on them as well. When I can next afford it, I'll be going to a shop. Though I do appreciate that involves transport costs as well, I don't expect to get any unpleasant surprises. I really do think that you should include the cost of returns in the standard p&p charge. While I'm here, I hope you will hear my feedback about your commendable feedback service as well. I would give you a service rating of 'average', but your feedback form allows no selection between 'good' and 'poor'. I had thought your returns service poor. Your feedback service is excellent. But I'm sorry to say that is not enough for me now to rate you 'good' overall. I cannot overlook my loss of time and money simply because you've smoothed my hair and reassured me by listening. I can't just say your service is 'good'. Hence I would give you an 'average' rating overall.