Brookes UK Ltd. Reviews

Good afternoon David Sorry to hear your comments with regards to the shorts however i will endeavour to explain. Depending on stock we have two warehouses to cover the multitude of stock that we carry and it means that we may have to order from the other warehouse which can take 48 hours. It doesnt mean that we cant provide the garment. Looking at the notes we did call you out of courtesy to advise you that would be the case.Your whole order took 3 days in all as it was ordered on a Sunday. However on a positive note we are grateful for your feedback as without it we wouldnt know what our customers thoughts are and we take our customers comments and also the care of their order very seriously. Kind regards Kay Prendergast Head of Customer Services

Good afternoon John Sorry to see your recent comments concerning your latest order. If the polo shirt was not to your liking we would have been more than happy to either exchange or refund for you. We would have given you a freepost address to send these back to so that you didnt have to pay as we take our customers comments very seriously and to state that you have been ripped off is a little harsh when if you had of told us in the first instance we could have rectified for you immediately regards Kay Prendergast Head of Customer Services