Order delivery very quickly and in two different parcels as they came from two separate centres. I called because one arrived a few days before the other. A very pleasant and helpful reply explaining...
I bought 10 balls of wool thinking they was 100g balls and when I received them they was small 25g balls so I was not pleased at all
Kassandra
LoveKnitting
8 years ago
Hi there, I am so sorry to hear that this yarn was not as you had expected. We do list as much information as possible for each product on the site as we understand how important it is for our customers to get an accurate impression of what they are purchasing. For future reference, on each yarn page, the yarn weight, fibre blend, yarn length and ball weight can all be found listed to the right of the main image.
Of course, if you would like to return this yarn, we shall issue a full refund for you. Alternatively, if you require extra, please feel free to contact our Smiles team at https://help.loveknitting.com/hc/en-gb/requests/new so that we can ensure you receive the same dyelot again.
Best wishes,
Kassandra
Date of purchase: 08/11/2017
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CU
Customer
Glasgow
8 years ago
What Customer said about LoveKnitting:
Very happy with service. Item was exactly what i expected. Delivery was quick. Have used before and will certainly use again
Product reviews
Date of purchase: 08/11/2017
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Trusted Customer
8 years ago
The order came on time and as we ordered.The wool was perfect and the colour was as expected.All in all ,no problems,very good,.
fantastic service. fantastic customer services team. could not rate highly enough! Just a shame that the minimum order isn't less than £25 for free delivery.
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