I ordered several pairs of wooden circular knitting needles. The 2mm needles arrived snapped which I reported to Love Knitting. They sent a replacement pair, which were also snapped in transit. I...
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Marie
LoveKnitting
8 years ago
Hello, I am sorry to hear your needles were broken in transit twice! This is very disappointing indeed. We do take issues like this seriously and it has been passed over to our warehouse team for review. Apologies again, for the inconvenience this has caused, if you do need further assistance please do get back in touch. best wishes Marie
Trusted Customer
8 years ago
Hi Marie,
Thank you for your follow-up, I hope the warehouse will be able to resolve this issue. 2mm wooden needles are very delicate and definitely need to be packaged with care and consideration! Generally I find Love Knitting great to do business with so this was a shame.
Sarah
Straight forward order process and speedy delivery! Discount offered on next purchase, what's not to like.
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Apologies again, for the inconvenience this has caused, if you do need further assistance please do get back in touch.
best wishes
Marie