How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

British Airways Holidays Reviews

https://www.britishairways.com/en-gb/flights-and-holidays/holidays

Rated

Excellent

Taking your holiday seriously.

91%

recommends

Service

4.2

/5

5

4

3

2

1

35,575

23,726

8,180

2,419

2,380

72,280

ratings over the past year

Displaying all 526,408 reviews

Trusted Customer

4 hours ago

Paid for seat location with friends and we were changed without notice

2 products purchased

0

View review

MA

Matyas

Budapest

4 hours ago

Recommends

What Matyas said about British Airways Holidays:

I’m a disabled passenger and communicating my needs was quite straightforward. Also giving the details of my mobility aid was a breeze. But when I show up to check in to the flight suddenly nobody has

...

Read all

1 product purchased

0

View review

JU

Julie

Camberley

4 hours ago

Recommends

What Julie said about British Airways Holidays:

No reply from my 2 messages regarding breakfast query at hotel.

2 products purchased

0

View review

JA

Janna

5 hours ago

Recommends

What Janna said about British Airways Holidays:

The flight was very good both ways but long delays

2 products purchased

0

View review

Trusted Customer

5 hours ago

Recommends

Hotel staff very rude except for a few exemptions. The hotel smelt of mould and was leaking in many areas. Flies and birds continually around outside buffet food.

1 product purchased

0

View review

JO

John

Doncaster

5 hours ago

Does not recommend

What John said about British Airways Holidays:

Business class lounge was as expected, however the plane was dirty, especially the bathrooms, yellow/brown grime, poor service have to remind staff on numerous occasions, layout of plane was poor, whe

...

Read all

1 product purchased

0

View review

MI

Michael

5 hours ago

Recommends

What Michael said about British Airways Holidays:

Nothing went wrong

1 product purchased

0

View review

RA

Rajin

4 hours ago

Recommends

2 products purchased

0

View review

Trusted Customer

5 hours ago

Recommends

1 product purchased

0

View review

CH

Chris

Leatherhead

6 hours ago

Recommends

What Chris said about British Airways Holidays:

Comfortable, trusted flights and a great deal in a wonderful location. Flight back was a little late and felt - perhaps - a little rushed but overall very positive.

2 products purchased

0

View review

Not received a review invite?

About British Airways Holidays

At British Airways Holidays our customers are at the heart of everything we do. We’re one of the UK’s leading and most trusted tour operators, providing holiday packages, hotels, car hire and experiences via ba.com and the British Airways contact centres. We offer low deposits, flexible repayments and bonus Avios on holiday bookings. From carefully selected hotels to our 24-hour support helpline, we take every element of our customers’ holidays seriously.

Read all

0208 738 5050 option 1

Eighth Floor, The Create Building, The Boulevard, Crawley, West Sussex, West Sussex, RH10 1UZ, United Kingdom