Breeze Motor Group is no longer an active Feefo customer
Displaying all 2,397 reviews
Trusted Customer
5 years ago
A good buying experience - and one suggestion
The salesman helpfully made clear from the outset that he could offer a good deal if I were to pick my new car from a small group of cars with the same spec. on the forecourt - and move fast. I...
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Trusted Customer
5 years ago
By caring more about existing customer service rather than caring only about customers buying a car. I have had 3 dealings with Breeze since buying my new car in Sept 2019 and on all occasions have...
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Trusted Customer
5 years ago
Love my T6 van, customer service and dealership itself not so much
Communicated with each other better.
Ensure all new staff are fully trained and knowledgeable and if they don't know something that they just say I'm new and need to go and check it out.
Be able to...
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MM
Mr Myles
5 years ago
What Mr Myles said about Breeze Motor Group:
Highly recommend
Constant updates, patient and understanding. Emma was fantastic
Chloe
Breeze Motor Group
5 years ago
Thank you very much for your positive feedback of your time with us here at Breeze Volkswagen. It is hugely appreciated and we look forward to welcoming you again. Take care.
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Trusted Customer
5 years ago
Disappointing. Very poor after-sales service
The service whilst I was buying the van was excellent but the after-sales service has been dreadful. Emails and telephone messages about issues with the van were just ignored time and time again....
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MP
Mr Pereira
Christchurch
5 years ago
What Mr Pereira said about Breeze Motor Group:
Excellent Service
My wife and I were extremely impressed with the undivided attention afforded us in our quest to update our current vehicle which was a VW Golf 1.6FSI. The young
lady and gentleman provided us with...
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Chloe
Breeze Motor Group
5 years ago
Thank you very much for your review, and rating your experience with us 5 stars! We're so pleased you were happy with your time with us, and look forward to welcoming you again. Take care and we hope to see you in the future.
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Trusted Customer
6 years ago
Knowledgeable and efficient staff, all queries dealt with quickly. Occasionally getting hold of someone on the phone is difficult, but emails are answered without delay. We have no complaints.
Chloe
Breeze Motor Group
5 years ago
Thank you very much for your feedback of your time with us here at Breeze Van Centre in Poole, we really appreciate it. We will pass your comments reference getting through via phone to the relevant manager and work to improve this. Thanks again and take care.
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MC
Mr Croce
Poole
6 years ago
What Mr Croce said about Breeze Motor Group:
Poor customer service and communication
Not very impressed with the whole experience if I'm honest.
I visited the showroom and test drove a vehicle and showed real interest in buying a California and was told that they didn't have any new...
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Chloe
Breeze Motor Group
5 years ago
We're sorry to hear you were not fully satisfied with your experience with us, and was not contacted when new California stock had arrived. This may have been a lack of communication between team members and we apologise for this. Having addressed the above points with your Sales Executive he has assured us to have made you aware of all points ahead of agreeing to purchase, however if you would like to discuss this further with our Sales Manager please reach out at feedback@breezemotorgroup.co.uk with your contact details and someone will be in touch. We hope you enjoy your new vehicle, and please let us know if we can help with anything.
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Trusted Customer
6 years ago
friendly,helpful,knowledgable
friendly,helpful,knowledgable and made me feel at ease
Chloe
Breeze Motor Group
5 years ago
We appreciate your feedback of your experience here at Breeze Volkswagen, thank you for your five-star review! Take care and we hope to see you again.
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Trusted Customer
6 years ago
Not bad not great
What they did well: knowledgable about their cars & willing to answer questions. Not typical 'pushy' salesmen. Good selection of vehicles.
What could they do better: I found the whole experience...
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Chloe
Breeze Motor Group
5 years ago
Thank you for your honest feedback of your experience with us here at Breeze. We are sorry to hear of your frustrations when visiting us, and will pass your feedback to the relevant manager to look into this further and prevent this from happening again. If you'd like to discuss anything further, please do not hesitate to contact us at feedback@breezemotorgroup.co.uk. Take care and we hope you enjoy your new car.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
