Hello,
Thank you for taking the time to leave your feedback.
I am pleased to see that you are happy with the service received from the team in-branch when purchasing your new house with us.
As an estate agent, we offer additional services to help clients throughout the process of purchasing or selling a property. Although we will always offer clients the option of these services, we would always respect the wishes of a client if they were to decline. It is disappointing to see that you felt this wasn't the case in your experience and I will ensure that this feedback is shared with the respective teams.
On behalf of Ricki and the team at Heswall, I wish you many years of happiness in your new home.
Kind regards,
Ashleigh