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Bower Group Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,960 reviews

Trusted Customer

Feefo Verified

4 years ago

Yes the whole procedure was really good very friendly and helpful any worries we had they discussed with us would definitely recommend

Trusted Customer

Feefo Verified

4 years ago

Excellent comprehensive service throughout. Would highly recomend Bowers

Excellent service from the consultant who covered all the salient points thoroughly . Also the back office team who kept us informed and up to date at all times .

Mr Smith

Feefo Verified

4 years ago

What Mr Smith said about Bower Group:

Very caring and professional company

professional and prompt from start to finish handling my equity release, never any hard sell and covered all options to ensure i got the right product.

Trusted Customer

Feefo Verified

4 years ago

Efficient and courteous. All that is required when dealing with financial matters!

Trusted Customer

Feefo Verified

4 years ago

Your admin

Twice I have been told to expect post. On both occasions it did not arrive. A week later.I had to follow this up with an email, to ask for the correspondence to be emailed to me. Something needs...

Paul

Bower Group

4 years ago

Thank you for taking the time to provide your feedback and for taking the call earlier this week with Mark Draffan. I was very sorry to hear that the post went astray but glad we managed to get to the bottom of the issue. The additional information you provided us with over the phone when we spoke was actioned immediately and we understand that this the post has now arrived with you safely. We pride ourselves on always keeping our promises and we take this extremely seriously. As discussed, please do not hesitate to contact us if we can be of any further assistance. Sharon Lewis, Head of Customer Service

Trusted Customer

4 years ago

Thank you for following up my concerns. Yes I have now received correspondence from L and G, which of course was post receipt of the funds. Thank you for your Email. Hugh Minton

Mrs Martin

Feefo Verified

4 years ago

What Mrs Martin said about Bower Group:

Always professional

Very friendly but also very professional with lots of relevant knowledge. He happily made relevant enquiries for more information.

Mr & Mrs Kilsby

Feefo Verified

Holt Norfolk.

4 years ago

What Mr & Mrs Kilsby said about Bower Group:

process went without problems even though we had our own life difficulties

good with problem solving as our situation was complicated. Adviser had excellent understanding of our problems. No pressure. Very friendly and patient

Trusted Customer

Feefo Verified

4 years ago

Felt liberated

We were very pleased with the way the initial consultation was handled and explained. It was dealt with in a way that terms and conditions was understood clearly. We had a slight hitch finding a...