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Bower Group Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,949 reviews

Mr & Mrs J Coniam

Feefo Verified

8 years ago

What Mr & Mrs J Coniam said about Bower Group:

They did everything to our satisfaction and beyond Their representative Mr Richard Smith made the whole experience plain and simple

Trusted Customer

Feefo Verified

8 years ago

Very good experience

Very helpful knowledgeable staff ,which made everything go through smoothly and quickly

Mr N Auda

Feefo Verified

East Riding

8 years ago

What Mr N Auda said about Bower Group:

Five stars service and great advice

Yes for sure I will

Mr & Mrs Lennon

Feefo Verified

Stirling

8 years ago

What Mr & Mrs Lennon said about Bower Group:

Continuous updates on progress of application at every level.

Mr & Mrs I Edgar

Feefo Verified

Hayton, Aspatria

8 years ago

What Mr & Mrs I Edgar said about Bower Group:

The Advisor was very clear with his advice and answered any queries we had in an understandable manner.

Mr M McCauley

Feefo Verified

Liverpool

8 years ago

What Mr M McCauley said about Bower Group:

everything happened as planned

Everything happened as outlined at the first meeting, all deadlines were kept, there were no surprises and I was kept fully informed of progress at each stage.

Mr & Mrs N Wilson

Feefo Verified

8 years ago

What Mr & Mrs N Wilson said about Bower Group:

Unnecessarily long.

Adequate. No different to the other ER companies. I went with you because the ROI was lowest. Mistakes and errors were blamed on Just Retirement. They may have been responsible but it didn’t give me...

Paul

Bower Group

8 years ago

Thank you for your valuable feedback. I am sorry to hear that you felt we were the same as the other Equity Release companies; at Bower we work relentlessly on behalf of our customers to ensure their experience is smooth and that they are not inconvenienced, however very occasionally issues arise outside of our control – it is at these times that we manage, on behalf of our customer to ensure the best outcome - and this can take additional time to complete.

Glad to hear that you were confident we provided the “best ROI” and we will take your comments on board. In the meantime one of our Customer care team will contact you to discuss in more detail.

Kind regards

Customer Services

Trusted Customer

Feefo Verified

8 years ago

A special mention for Lesley Wright who’s knowledge and advise was of huge value to us. Thank you. The service provided by Bower was excellent throughout.

Mr P Ross

Feefo Verified

Norwich

8 years ago

What Mr P Ross said about Bower Group:

Excellent service

I thoroughly recommend Bower for equity release services. Their assigned specialist Mr Richard Smith was personable, professional and highly knowledgeable. Throughout our dealings I had every...