Paying for a priority service(which allows PS5/XSX games). Not received a single PS5/XSX game so far after a month of being a paying member. High demand titles like Miles Morales have been stuck in...
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Nik
Boomerang
5 years ago
Hi,Thanks for your review of our service. I have looked into your account and I can see you now have two next generation titles on rent so I hope you enjoy those!As we are a rental service its not possible for us to guarantee a copy of every new release for all of our customers, unfortunately, but we aim to get as many copies of each title as we possibly can and keep wait times to a minimum should we be unable to get one out straight away. If you ever do have a wait we award payback points. These points can be used for discounts off purchases, rent bonus games or saved up and used for a free rental month!There have been reports of delays to postal service and a number of Mail Centres are experiencing delays due to Social Distancing policies and staff having to Self-Isolate.This can have an effect on both incoming and outgoing mail but the majority of our mail is arriving within the 1-3 days we would normally expect. If you have any concerns or need anything else at all please do not hesitate to get in touch. Thanks Boomerang
Trusted Customer
5 years ago
2 next gen titles? Do I? I'm pretty certain I have The Pathless on the way to me for PS5 and Cyberpunk which is an Xbox One game. That isn't next gen. There isn't even a next gen smart delivery upgrade available for it yet. The ONLY reason I have Cyberpunk allocated at release is because I emailed after the Little Hope issue and I was guaranteed one after that. Otherwise I wouldn't have it now based on historic data surrounding release date. Nice attempt at spinning the truth though. 1 next gen title in 5 weeks of paying for a service that prioritises me for next gen games. I'm SO privileged!
As for Royal Mail, I find it really gross that you're pinning the blame on Royal Mail and social distancing policies mid pandemic where tens of thousands in this country alone have died. If it was Royal Mail that was the issue the issue would be both ways. As I said previously I send things back to you and it takes 24h-48h at most. You send things to me and it is a minimum of 5 days wait, every single time. The issue is quite clearly you marking despatched but not actually sending anything for days. If it was Royal Mail I am sure there would be the occasion where one of your games arrived with me within 24h-72h but that hasn't happened at all. Take responsibility for your own poor service instead of pushing the blame elsewhere!
I haven't checked today but when I checked recently the points that had been allocated to me for waiting were done mid November. Nothing had been allocated to me for the last week or so of waiting. So I think I have 80 points from November, 80p that seems to translate to. Again, what a privilege to pay £15.99 per month for first choice at next gen games and being reimbursed 80p after 5 weeks of waiting for 1 next gen title.
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Trusted Customer
Feefo Verified
5 years ago
Good rental Provider / bad customer service
Boomerang is great untill they make mistakes, they claim to have sent games that they never dispatched then claim your renting it and force you to sign a missing game form, while using this service I...
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Nik
Boomerang
5 years ago
Hi,Thanks for your review of our service. We pride ourselves on being able to offer a level of service that nowhere else can so im sorry to hear you have been unhappy with this. I have looked into your account and I can see since May over 20 great games were successfully sent and returned!You can contact us Monday to Friday from 9am until 5:30pm via phone, email, live chat and social media with all the details available on our website. Less than 1% of our games are lost or delayed per year so it is very unfortunate that this has happened to you. In the unlikely event a game was to be lost we have processes and solutions in place to assist you. Unfortunately due to a number of games that were lost in a short period we made the difficult decision to suspend your account. Our policy is to only provide a service to customers with a reliable postal service in their area. It would not be fair for you to be paying for a service that you are unable to receive. If you have any further questions or queries please do not hesitate to get in touch. Thanks, Boomerang.
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Ross
Feefo Verified
Plymouth
5 years ago
What Ross said about Boomerang:
Great service. Really happy they are keeping the sub price the same with next gen games. Only negative is game copy availability and delivery time after dispatch.
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Trusted Customer
Feefo Verified
5 years ago
Good service
The games arrived slightly later than usual, however, all was working well, and got my required use out of it.
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Trusted Customer
Feefo Verified
5 years ago
Great service but not perfect
Boomerang rentals is a fantastic way to play games without buying them. However it takes a while to get the latest games even though i’m on the subscription level which promises access to latest...
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SM
Shay Miah
Feefo Verified
Sheffield
5 years ago
What Shay Miah said about Boomerang:
Boomerang - The Best Video Games Rental Service!
Boomerang is a fantastic rental service for video games! Rental service includes PS5, PS4, PS3, Xbox Series X, Xbox One, Xbox 360, Switch, Wii U, Wii and DS! Different package options such as...
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Trusted Customer
Feefo Verified
5 years ago
Reliable and trustworthy. Quick and excellent service. Since joining I have saved on buying games.
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Trusted Customer
Feefo Verified
5 years ago
They have great games for a cheap price, its nice to have a reliable way to rent games from time to time
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LE
Lee
Feefo Verified
Dundee
5 years ago
What Lee said about Boomerang:
Fantastic!!
Boomerang provides an invaluable service. Saves me hundreds of pounds renting rather than buying. They have a range of packages for all budgets and have great customer service. The one problem I’ve...
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Trusted Customer
Feefo Verified
5 years ago
Great
Great service fast turnaround and plenty of choice
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
