Bluefin answered question about product the next working day, Product arrived quickly and well pack but most of all my daughter loves it...!
Charlotte Smith
Bluefin Hoverboards
6 years ago
Hi Clare
Thank you for your feedback
We are pleased to hear that your daughter is enjoying her board :)
Kind Regards
Lucy
Product reviews
Charlotte Smith
Bluefin Hoverboards
6 years ago
Thanks again for your comments :)
Date of purchase: 09/09/2019
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Jo Tankard
Feefo Verified
6 years ago
What Jo Tankard said about Bluefin Hoverboards:
Very excellent customer service.
Charlotte Smith
Bluefin Hoverboards
6 years ago
Hi Jo
Thank you for your feedback about our customer service team, we are always happy to hear that they have provided excellent service to our customers :)
Kind Regards
Lucy
Product reviews
Charlotte Smith
Bluefin Hoverboards
6 years ago
Thanks again for your comments and we are pleased to hear that you are enjoying your hoverboard :)
Date of purchase: 08/07/2019
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Jacqueline Gourley
Feefo Verified
6 years ago
What Jacqueline Gourley said about Bluefin Hoverboards:
Hi Jacqueline
We are terribly sorry to hear that your item was not working when you received it. We ensure that all our refurbished products are quality tested before being resold so I can only apologise that you received a faulty item on this occasion. We like to ensure that all our customers leave our company feeling that they have has a positive experience and apologise if we did not meet your expectations on this occasion.
We hope that you would consider buying from Bluefin again in the future
Kind Regards
Lucy
Product reviews
Charlotte Smith
Bluefin Hoverboards
6 years ago
Again, we can only apologise that the product did not meet your expectation on this occasion.
Kind Regards
Lucy
Date of purchase: 08/09/2019
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Richard Woolliscroft
Feefo Verified
Oxfordshire
6 years ago
What Richard Woolliscroft said about Bluefin Hoverboards:
The board itself is great - very responsive and easy to learn to use.
But customer service appalling - they promised 24 delivery, but took two days to send it out. When we phoned to complain they...
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Charlotte Smith
Bluefin Hoverboards
6 years ago
Hi Richard
Thank you for your feedback, although I am sorry to hear you did not feel you had the best experience with our company.
In response to your comments, 24 hour delivery was a service that we previously offered, but was unavailable at the time of your order. The error on the website was rectified quickly. As you had paid for the service of next day delivery we refunded you promptly once this issue was highlighted. Due to GDPR legislation we cannot issue a refund over the telephone and following company policy we require requests such as these in writing. Additionally, during busy periods dispatch can take up to 2 working days, this is reflected on our website and I am sorry if this information was relayed incorrectly to you over the phone.
I would like to take this opportunity to apologise on behalf of Bluefin for not meeting your expectations on this occasion, but please do not hesitate to contact us again in the future should you have any further questions
Kind Regards
Lucy
Yes I would recommend this company. In a world where it is becoming more difficult to get deliveries to the highlands and islands of Scotland this company did not have any of that issues. Delivery...
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Charlotte Smith
Bluefin Hoverboards
6 years ago
Hi StuartThank you for your kind comments, we are pleased to hear that you had a good experience and are still enjoying your hoverboard
Kind Regards
Lucy
Product reviews
Charlotte Smith
Bluefin Hoverboards
6 years ago
Thanks again for your comments :)
Date of purchase: 11/23/2018
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TC
Trusted Customer
Feefo Verified
6 years ago
What Trusted Customer said about Bluefin Hoverboards:
Really happy with my 10 yo daughter's hoverboard. She only uses occasionally, but it is good quality and she loves it when she uses it. Good service too.
Charlotte Smith
Bluefin Hoverboards
6 years ago
Hi Peter
Thank you for your comments
Glad your daughter is still enjoying her hoverboard :)
Kind Regards
Lucy
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
