I apologize if we missed your email. As a long-standing business, we take issues with delivery very seriously. If a dish is broken during delivery, we always offer either a replacement or a refund. Please send us a picture of the broken dish via email (info@bluedotpottery.co.uk), and we will send you a replacement on Monday. We understand the importance of delivering our products in pristine condition, and we strive to provide the best service possible. Thank you for your understanding.
Best regards,
Adrian