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Bishop Skinner Marine Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 889 reviews

Rodney

Feefo Verified

2 years ago

What Rodney said about Bishop Skinner Marine:

professional

Personal service, helpful conversation, clear information

James Grange

Bishop Skinner Marine

2 years ago

Hi Rodney, thank you for this. We aim to continue to display these qualities.

David

Feefo Verified

Salcombe

2 years ago

What David said about Bishop Skinner Marine:

Excellent would use again

James Grange

Bishop Skinner Marine

2 years ago

Brilliant. Thanks David.

Stewart

Feefo Verified

Scottish Highlands

3 years ago

What Stewart said about Bishop Skinner Marine:

Great service

Very good, pleasant staff members, understood the role they were undertaking.

James Grange

Bishop Skinner Marine

2 years ago

Thanks Thomas. Really great to get that sort of feedback on the team.

John

Feefo Verified

3 years ago

What John said about Bishop Skinner Marine:

Sharp Practice

I was told that a claim would not affect my NCB but premium was increased. In my language sharp practise

James Grange

Bishop Skinner Marine

2 years ago

Hi John, Thanks for your feedback. Looks like your no claims bonus has not been affected, but a premium increase was put in place. Happy to discuss this further if you like? My email is james.grange@marsh.com

Peter

Feefo Verified

3 years ago

What Peter said about Bishop Skinner Marine:

Helpful service but communications unnecessarily difficult

Make it easier to read your correspondence please.

James Grange

Bishop Skinner Marine

2 years ago

Thanks Peter. Are you able to send me some examples of communications that were difficult? I can then look at any way of improvement. Thanks. My email is james.grange@marsh.com

Malcolm

Feefo Verified

3 years ago

What Malcolm said about Bishop Skinner Marine:

Good company to deal with.

Their service is easy to use, and they keep the customer well informed. And make renewals easy.

James Grange

Bishop Skinner Marine

2 years ago

Hi Malcolm, thanks for the positive words, that's great to hear.

Kenneth

Feefo Verified

3 years ago

What Kenneth said about Bishop Skinner Marine:

Yes probably

James Grange

Bishop Skinner Marine

2 years ago

Hi Kenneth, thanks for taking the time to leave a review.

James

Feefo Verified

3 years ago

What James said about Bishop Skinner Marine:

Efficient, friendly, knowledgeable and competitively priced

I have been with Bishop Skinner for a number of years and always find them efficient, friendly, competitively priced and knowledgeable. I had a claim some years ago and they were able to recommend...

James Grange

Bishop Skinner Marine

3 years ago

That's is great to hear. Thanks for the kind feedback James.

Trusted Customer

Feefo Verified

3 years ago

Incredibly slow to respond.

Incredibly slow to respond to claim. 2 weeks to even acknowledge claim. Agreed settlement after 5 weeks. Person dealing with the claim then left the company. Payment received nearly 9 weeks after...

James Grange

Bishop Skinner Marine

3 years ago

Thank you for taking the time to give us your feedback, it is very much appreciated. We are very sorry that this was your experience of making a claim with us and certainly not the service standards we aim to deliver. Being able to respond to our clients at the time of a claim is extremely important to us and we are addressing our resource issues to ensure that claims are dealt with in a timely manner. I trust that your claim is now resolved, however if there is anything else that I can do to assist, please contact me directly at james.grange@marsh.com and I would be pleased to help.

James

Feefo Verified

3 years ago